DEEPESH Kumar Makadia
Hyderabad
Summary
Accomplished Content Moderator and Senior Customer Service Representative at Genpact and ICICI Bank, respectively, showcasing expertise in content management and exceptional problem-solving abilities. Recognized for leadership in driving team performance and enhancing customer satisfaction through innovative solutions. Demonstrates a blend of professionalism and patience, ensuring high-quality service delivery and fostering strong customer relationships.
Overview
10
10
years of professional experience
Work History
Content Moderator
Genpact
Hyderabad
06.2019 - Current
- Keep the users' data safe from scammers, and follow the company guidelines to ensure the users' data is safe on our platform.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional service.
Senior Customer Service Representative
ICICI Bank
Hyderabad
06.2015 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
MBA -
R G Kedia PG & Degree Collage
Hyderabad06-2016
Bachelor of Commerce -
Nava Chaitanya Collage
Hyderabad06-2013
High School Diploma -
Oxford High School
Hyderabad06-2008
Skills
- Content management
- Patience and tolerance
- Leadership and task delegation
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Professionalism
- Multitasking Abilities
Timeline
Content Moderator
Genpact
06.2019 - Current
Senior Customer Service Representative
ICICI Bank
06.2015 - 09.2017
MBA -
R G Kedia PG & Degree Collage
Bachelor of Commerce -
Nava Chaitanya Collage
High School Diploma -
Oxford High School
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