Ana Alvarez
Indianapolis
Summary
Seasoned Staff Member skilled in verbal and written communication, with a strong background in administrative support and classroom management. Committed to fostering positive environments and ensuring accurate documentation to support organizational goals. Demonstrated strengths in communication, collaboration, and problem-solving. Previous roles have included coordinating team schedules, maintaining office efficiency, and providing customer service. Proven track record of positively impacting workplace productivity and morale.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Restorative Staff Member
Matchbook Learning K-8
Indianapolis
08.2024 - Current
- Supported students individually and in small groups in understanding course content, and completing assignments.
- Managed classroom behavior by implementing established rules and procedures. Providing emotional support during crisis moments and reinforcing positive behavior through shout outs and positive affirmations.
- Communicated with parents about student progress.
- Organized departmental files, ensuring easy access to important documents.
- Assisted in preparing materials for faculty meetings and data presentations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of ISS operations.
- First point of contact of dean's office, answered phone calls, communicate urgent calls to staff and maintained front reception desk.
Teaching Specialist/ Team Lead
Firefly Children and Family Alliance
Indianapolis
05.2022 - 08.2024
- Coordinated support services for families and children in crisis situations.
- Collaborated with community organizations and businesses to provide the children with activities and opportunities outside of the building.
- Maintained accurate documentation of client interactions and progress. along with documentation of medications.
- Provided emotional support and guidance to clients during challenging situations.
- Participated in ongoing training and compliance activities.
- Led team meetings to discuss daily schedules and needs. Delegating daily tasks to team members to provide a stable environment for clients.
- I was in charge of calling appropriate emergency departments for a variety of situations.
Secretary
Anita's Upholstery
Chicago
06.2020 - 06.2022
- Assisted with customer inquiries and provided information about upholstery services.
- Scheduled appointments and coordinated meetings for staff and clients.
- Prepared and maintained accurate documentation for orders and invoices.
- Supported inventory management by tracking supplies and placing orders as needed.
Education
Bachelor of Arts - East Asian Languages And Cultures
Indiana University, Bloomington
Bloomington, Indiana, IN05-2022
Skills
- Verbal and written communication
- Data and file management
- Administrative support
- Classroom management
- Crisis intervention and conflict resolution
- Documentation accuracy
- Client support services
- Problem solving
- Time management
- Strong teamwork
- Fluent in multiple languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Mandarin)
Limited
Mongolian
Elementary
Certification
Blue Card Certified
Timeline
Restorative Staff Member
Matchbook Learning K-8
08.2024 - Current
Teaching Specialist/ Team Lead
Firefly Children and Family Alliance
05.2022 - 08.2024
Secretary
Anita's Upholstery
06.2020 - 06.2022
Bachelor of Arts - East Asian Languages And Cultures
Indiana University, Bloomington