Anadi Sharma

- Working as L2 support and acting team lead in the ERP tool called Infor H5.

- Add or terminate employees in the H5 database.

- Update the user’s security profile.

- Received requests in ServiceNow based on calls and emails.

- Requests consist of Service Requests and Incidents.

Service request tickets include:

- To add trailers.

- To add a network and label printer.

- To add an email address.

- To add LBI reports.

Incidents may come through email and call.

- To add a warehouse for users.

- To give virtual terminal access.

- To release the item.

- Order invoicing issue.

Jul 2017 - Dec 2018

- Working as a Software Development Engineer.

Lending Solutions:

- Product of Fiserv that ties together all of a borrower's loans. Consolidate loan servicing functions and create one debt service operation without the limitations imposed by legacy systems.

- Provide production support to resolve issues related to PWA, Microsoft Project, and SharePoint.

- Create New projects,change resource information,exempt resource,provide delegation rights in the PWA

- Generate Utilization Reports for billing

- SharePoint Site issues such as providing unique permission or add the user to correct group

Jan 2019 – Mar 2020

- Wokring as Data Architect

ARCHITECT:

- Product of Fiserv that enables your institution to deliver a consistent financial experience across all digital channels, resulting in high levels of customer adoption, usage and satisfaction.

- Develop custom object-oriented C# code to drive on a financial product

- Troubleshoot and Debug existing applications and implement fixes for various issues

- Daily team meetings/stand ups with onshore team with requirement gathering and better solution delivery