Anagha Dalvi

• Regulatory Team

AMLOCK

• Downloading data from AMLOCK system
• Scrutinizing the data, matches basis on PAN number, Address, Mobile Number and DOB Match.
• Prepared service or product reports by collecting and analyzing customer information.
• Preparation of MIS for the data of positive match found and sent to branches for Due diligence on customer profile.(using excel vlookup, Pivot etc)
• Following up with branches for necessary approval as per AMLOCK Matrix's.
• Whitelisting of alerts after receiving approvals from business Team.
• Ensured compliance with applicable laws, regulations and standards related to operations.

PAN Remediation

• Matching the flexclub report details with branch master file of PAN data basic.
• Upon receipt of above cases as per RBI guidelines sending 3 communications letters basis on days provided for updating PAN Number in Account.
• Blocking the account and marking the memo for PAN updating, if PAN Number not updated in given timeline describe by RBI.
• Preparation of MIS on weekly basis.

NPS (National Pension System)

• Daily Recon
• Processing of instruction related to updating / modification / PRAN Generation / CRA Shifting cases of NPS Subscribers.
• KYC and re-KYC verification of NPS request in NSDL portal.
• Processing Exist Withdrawal request received through Online and Offline.
• Created and updated operational documents and database records.

NFD (Need for Discipline)

• Scrutinizing of documents like CIBIL and CIMS Report.
• Processing of instruction as per RBI Guideline.

Got promoted to Assistant Manager in the month of October 2023

Purchase Department

• Searching Vendors
• Quotation Calling
• Price Negotiation with vendors
• Preparing comparative statement on excel.
• Finalizing price contracts.
• Preparing purchase report.
• Prepartion for purchase Negotiation meeting.
• Mailing final Price purchase reports to mulitple departments as per requirement.

• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Updated customer information in databases regularly to ensure accuracy of records
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Greeted visitors to provide information and direct to appropriate personnel.