Anamika Singh
Delhi
Summary
Detail-oriented visa executive with strong communication and problem-solving skills. Experienced in processing visa applications and resolving client inquiries, ensuring high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Visa executive
Atlys
New delhi
11.2024 - Current
- Interviewed visa applicants to gather required information, facilitating thorough assessment of applications.
- Processed visa applications through specialized software and systems to ensure timely processing.
- Verified applicant documents for accuracy and completeness.
- Communicated with clients to gather necessary information and updates.
- Resolved client inquiries related to application status or documentation issues.
- Maintained accurate records of visa applications and client interactions, supporting efficient follow-up and communication.
- Maintained records of all processed visas including copies of passports, photographs, and other relevant documents.
- Prepared lists of overdue accounts, license suspensions and issuances.
Customer Service Representative
ienergizer
Noida
06.2023 - 11.2024
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled high-volume calls while maintaining professionalism and courtesy.
- Processed orders, returns, and exchanges efficiently for customer requests.
- Assisted customers with inquiries and provided accurate product information.
Education
Bachelor of Arts - Arts
RAJARSHI TANDON OPEN UNIVERSITY
ALLAHABAD01-2024
High School Diploma -
St Norbert School
DHARULI GHOSI MAU06-2022
Skills
- Visa processing
- Application processing
- Document verification
- Visa policy knowledge
- Record management
- Data entry
- Client relations
- Customer management
- Application assessment
- Analytical skills
- Conflict resolution
- Strong communication skills
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Visa executive
Atlys
11.2024 - Current
Customer Service Representative
ienergizer
06.2023 - 11.2024
Bachelor of Arts - Arts
RAJARSHI TANDON OPEN UNIVERSITY
High School Diploma -
St Norbert School