Owaiz Liyakat Ali Faki
Abu Dhabi
Summary
COURSEWORK
Diploma in Airport Ground Handling & Tourism Management
India
Overview
11
11
years of professional experience
Work History
Visa Executive
Cluster Tours And Travels PVT LTD
05.2024 - 04.2025
- Guided clients on visa requirements (Tourist, Business, E-visa, etc.).
- Handled documentation, form filling, and appointment bookings.
- Responded to client inquiries with timely follow-ups.
- Verified documents and coordinated with embassies and visa centers.
- Maintained accurate data and ensured compliance with SOPs.
- Offered travel services: insurance, hotel, and flight bookings.
Visa Officer
Riya Travel and Tours (I) Pvt Ltd
02.2023 - 05.2024
- Advised clients on Tourist, Business, E-Visa requirements.
- Assisted with documentation, form filling, and appointment bookings.
- Handled client queries and ensured timely follow-ups.
- Verified documents and coordinated with embassies and visa centers.
- Maintained accurate data entry and ensured full SOP compliance.
- Promoted travel-related services (insurance, hotel, flights).
Customer Relationship Manager
Icici Lombard General Insurance Company Limited
12.2021 - 01.2023
- Handled inbound calls and resolved customer queries.
- Recorded and updated information accurately in the system.
- Escalated unresolved issues with clear summaries and priority.
- Provided clear explanations of actions taken to customers.
- Operated telecom systems and CRM tools efficiently.
- Followed company standards and customer service protocols.
Officer Operations (Visa Executive)
Vfs Global Pvt Ltd (Visa Facilitation Services)
05.2018 - 07.2021
- Verified documents and processed visa applications.
- Handled applicant queries (in-person, phone, email).
- Collected biometrics and entered data accurately.
- Managed passport dispatch and daily reporting.
- Informed the Applicant about Value added Services.
- Assisted VIP and premium clients with personalized support.
Trainee – Housekeeping
Neptune Hospitality & Management Services Pvt. Ltd. (DECCAN ODYSSEY TOURIST TRAIN)
10.2016 - 03.2017
- Greeted guests and handled basic queries and requests.
- Cleaned and sanitized rooms and maintained hygiene standards.
- Managed linen changes, laundry assistance, and trash disposal.
- Restocked supplies and ensured guest room privacy and security.
- Responded to customer complaints and maintained supply inventory.
Process Associate
Inquilab Offset Printers Ltd
08.2014 - 04.2016
- Handled copyrighting for patents, trademarks, and designs.
- Generated daily resource and country-wise reports.
- Entered, updated, and maintained accurate data in internal databases and systems.
Education
Bachelor of Commerce (T.Y.B.Com) - Commerce
University of Mumbai, India , 4.04 GPA
03-2015
Skills
- Self Motivation
- Ability to Work Under Pressure
- Ability to do Multitask
- Time Management
- Team Work
- Visa Processing
- Back office
- Customer Service
- Computer Skills
- Fast Learner
- Leadership
- Data Entry
Timeline
Visa Executive
Cluster Tours And Travels PVT LTD
05.2024 - 04.2025
Visa Officer
Riya Travel and Tours (I) Pvt Ltd
02.2023 - 05.2024
Customer Relationship Manager
Icici Lombard General Insurance Company Limited
12.2021 - 01.2023
Officer Operations (Visa Executive)
Vfs Global Pvt Ltd (Visa Facilitation Services)
05.2018 - 07.2021
Trainee – Housekeeping
Neptune Hospitality & Management Services Pvt. Ltd. (DECCAN ODYSSEY TOURIST TRAIN)
10.2016 - 03.2017
Process Associate
Inquilab Offset Printers Ltd
08.2014 - 04.2016
Bachelor of Commerce (T.Y.B.Com) - Commerce
University of Mumbai, India , 4.04 GPA