Summary
Overview
Work History
Education
Skills
Timeline
Generic
Owaiz Liyakat Ali Faki

Owaiz Liyakat Ali Faki

Abu Dhabi

Summary

COURSEWORK

Diploma in Airport Ground Handling & Tourism Management
India

Overview

11
11
years of professional experience

Work History

Visa Executive

Cluster Tours And Travels PVT LTD
05.2024 - 04.2025
  • Guided clients on visa requirements (Tourist, Business, E-visa, etc.).
  • Handled documentation, form filling, and appointment bookings.
  • Responded to client inquiries with timely follow-ups.
  • Verified documents and coordinated with embassies and visa centers.
  • Maintained accurate data and ensured compliance with SOPs.
  • Offered travel services: insurance, hotel, and flight bookings.

Visa Officer

Riya Travel and Tours (I) Pvt Ltd
02.2023 - 05.2024
  • Advised clients on Tourist, Business, E-Visa requirements.
  • Assisted with documentation, form filling, and appointment bookings.
  • Handled client queries and ensured timely follow-ups.
  • Verified documents and coordinated with embassies and visa centers.
  • Maintained accurate data entry and ensured full SOP compliance.
  • Promoted travel-related services (insurance, hotel, flights).

Customer Relationship Manager

Icici Lombard General Insurance Company Limited
12.2021 - 01.2023
  • Handled inbound calls and resolved customer queries.
  • Recorded and updated information accurately in the system.
  • Escalated unresolved issues with clear summaries and priority.
  • Provided clear explanations of actions taken to customers.
  • Operated telecom systems and CRM tools efficiently.
  • Followed company standards and customer service protocols.

Officer Operations (Visa Executive)

Vfs Global Pvt Ltd (Visa Facilitation Services)
05.2018 - 07.2021
  • Verified documents and processed visa applications.
  • Handled applicant queries (in-person, phone, email).
  • Collected biometrics and entered data accurately.
  • Managed passport dispatch and daily reporting.
  • Informed the Applicant about Value added Services.
  • Assisted VIP and premium clients with personalized support.

Trainee – Housekeeping

Neptune Hospitality & Management Services Pvt. Ltd. (DECCAN ODYSSEY TOURIST TRAIN)
10.2016 - 03.2017
  • Greeted guests and handled basic queries and requests.
  • Cleaned and sanitized rooms and maintained hygiene standards.
  • Managed linen changes, laundry assistance, and trash disposal.
  • Restocked supplies and ensured guest room privacy and security.
  • Responded to customer complaints and maintained supply inventory.

Process Associate

Inquilab Offset Printers Ltd
08.2014 - 04.2016
  • Handled copyrighting for patents, trademarks, and designs.
  • Generated daily resource and country-wise reports.
  • Entered, updated, and maintained accurate data in internal databases and systems.

Education

Bachelor of Commerce (T.Y.B.Com) - Commerce

University of Mumbai, India , 4.04 GPA
03-2015

Skills

  • Self Motivation
  • Ability to Work Under Pressure
  • Ability to do Multitask
  • Time Management
  • Team Work
  • Visa Processing
  • Back office
  • Customer Service
  • Computer Skills
  • Fast Learner
  • Leadership
  • Data Entry

Timeline

Visa Executive

Cluster Tours And Travels PVT LTD
05.2024 - 04.2025

Visa Officer

Riya Travel and Tours (I) Pvt Ltd
02.2023 - 05.2024

Customer Relationship Manager

Icici Lombard General Insurance Company Limited
12.2021 - 01.2023

Officer Operations (Visa Executive)

Vfs Global Pvt Ltd (Visa Facilitation Services)
05.2018 - 07.2021

Trainee – Housekeeping

Neptune Hospitality & Management Services Pvt. Ltd. (DECCAN ODYSSEY TOURIST TRAIN)
10.2016 - 03.2017

Process Associate

Inquilab Offset Printers Ltd
08.2014 - 04.2016

Bachelor of Commerce (T.Y.B.Com) - Commerce

University of Mumbai, India , 4.04 GPA

Similar Profiles

CREATE PROFILE
Owaiz Liyakat Ali Faki