Anamika Singh Sengar
kanpur
Summary
Dynamic Deputy Branch Manager with expertise in customer relationship management, compliance, and cash management. Proven track record in enhancing team performance and operational efficiency within the banking sector.
Results-driven banking professional with extensive experience in branch operations and customer relationship management. Known for implementing effective sales strategies and ensuring compliance, leading to improved customer satisfaction and retention.
Seasoned Deputy Branch Manager with a background in managing daily operations, overseeing sales targets and ensuring customer satisfaction. Strengths include strategic planning, teamwork coordination, and financial acumen. Notable impact includes successfully improving branch performance while fostering a positive work environment.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Deputy Branch Manager
ICICI BANK LTD
KANPUR
06.2019 - Current
- Led daily branch operations to ensure efficient service delivery.
- Managed team performance and provided coaching to enhance skills.
- Implemented banking policies and procedures to maintain compliance.
- Developed customer relationships to promote financial products and services.
- Oversaw cash management processes to ensure accuracy and security.
- Resolved customer complaints promptly and professionally.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
Senior Officer
ICICI BANK LTD
BIJNOR
10.2015 - 05.2019
- Managed customer relationships to enhance service satisfaction and retention.
Education
B.TECH -
MAHARANA PRATAP COLLEGE OF ENGINEERING
KANPUR06-2015
Intermediate Certificate -
KANPUR VIDHYA MANDIR
KANPUR05-2011
High School -
KANPUR VIDHYA MANDIR
KANPUR05-2009
Skills
- Branch operations
- Cash management
- Banking compliance
- Customer relationship management
- Loan processing
- Sales strategies
- Team leadership
- Compliance
- Banking
- Staff supervision
- Financial services
- Cash handling expertise
- Client relationship management
- Branch operations management
Certification
IRDA
Timeline
Deputy Branch Manager
ICICI BANK LTD
06.2019 - Current
Senior Officer
ICICI BANK LTD
10.2015 - 05.2019
B.TECH -
MAHARANA PRATAP COLLEGE OF ENGINEERING
Intermediate Certificate -
KANPUR VIDHYA MANDIR
High School -
KANPUR VIDHYA MANDIR