Reeta Pandit
Mumbai
Summary
Results-driven Deputy Branch Manager known for high productivity and efficient task completion. Possess critical skills in team leadership, financial reporting, and customer relationship management. Excel in communication, problem-solving, and strategic planning to drive branch success. Committed to leveraging these abilities to contribute positively to organizational goals.
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Deputy Branch Manager
ICICI Bank
Mumbai
11.2023 - Current
- Supervised daily operations to ensure efficient branch performance.
- Coordinated staff schedules to maintain optimal service levels.
- Implemented training programs for new employees to enhance skills.
- Monitored compliance with company policies and procedures regularly.
- Managed customer inquiries to improve satisfaction and loyalty.
- Conducted performance reviews to support employee development efforts.
- Resolved customer complaints promptly and professionally.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Monitored compliance with banking regulations and internal policies and procedures.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Oversaw maintenance of branch equipment such as ATMs, computers, printers.
- Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
- Participated in audits conducted by external regulatory agencies.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed relationships with tax authorities, bankers and auditors.
- Doing all types of transactions including cash and forex transaction.
- Doing cross sell across product
Relationship Manager, Banking Operations
ICICI BANK
Mumbai
09.2017 - 10.2023
- Managed client relationships to enhance service delivery and customer satisfaction.
- Coordinated banking operations to streamline processes and improve efficiency.
- Assisted clients with account inquiries and transaction issues effectively.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Provided customer service support for account opening, deposits, withdrawals and loan applications.
- Advised customers on the best financial products that meet their needs.
- Maintained accurate documentation on all customer interactions and transactions.
- Developed strong relationships with customers by providing excellent service and advice.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Managed mapped portfolio
Education
Bachelor of Arts - Economics
Guru Nanak High School
Mumbai 06.2016 - 06.2017
Skills
- Branch operations
- Compliance monitoring
- Customer relationship management
- Problem solving
- Customer service excellence
- Time management
- Digital literacy
- Operations management
- Compliance
- Cash handling
- Staff supervision
- Client relationship management
- Sales expertise
- Relationship management
- Risk analysis
- Cash handling expertise
- Excellent time management skills
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Certification
- AMFI
- IRDAI
Accomplishments
- RECEIVED AWARD FOR BRANCH COMPLIANCE ADHERENCE SCORE
- Qualified SALES TARGETS
Timeline
Deputy Branch Manager
ICICI Bank
11.2023 - Current
Relationship Manager, Banking Operations
ICICI BANK
09.2017 - 10.2023
Bachelor of Arts - Economics
Guru Nanak High School
06.2016 - 06.2017
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