sameer ghag
Dombivali
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Deputy Branch Manager
Yes bank
Mumbai
06.2024 - Current
- Managed daily branch operations including customer service, sales, teller transactions.
- Assisted in managing daily branch operations and staff activities.
- Supported customer service initiatives to enhance client satisfaction and retention.
- Engaged with customers to resolve inquiries and provide product information.
- Maintained accurate records of transactions and branch activities.
- Resolved customer complaints promptly and professionally.
- Monitored compliance with banking regulations and internal policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Branch operation Manager
Jana small finance bank
Thane
09.2023 - 05.2024
- Managed daily branch operations to ensure efficient workflow and service delivery.
- Resolved customer complaints in a timely manner.
- Supervised daily activities of tellers, and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Branch operation Manager
Kotak mahindra bank
Mumbai
04.2020 - 09.2023
- Supervised staff activities and maintained high service quality standards.
- Supervised daily activities of tellers, stock, inventory and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed branch files per recordkeeping and compliance requirements.
Teller Authorizer
HDFC Bank
Mumbai
04.2013 - 04.2020
- Authorized transactions ensuring compliance with banking policies and procedures.
- Processed cash deposits, withdrawals, and transfers for customers efficiently.
- Maintained accurate records of daily transactions and reconciled discrepancies.
- Monitored teller performance and provided guidance for improved service delivery.
- Trained new tellers on operational procedures and customer service standards.
- Provided exceptional customer service by responding to inquiries in a timely manner.
Teller
Ckp co operative bank
Mumbai
05.2010 - 04.2012
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and balanced daily transactions.
- Promoted bank products to enhance customer engagement and satisfaction.
- Handled customer complaints professionally and resolved issues promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
Bachelor of Commerce - Mumbai University
Chetana College
Mumbai 05.2008 - 03.2009
HSC - Mumbai University
Chetana College
Mumbai 06.2005 - 03.2006
SSC
Rameshwar Vidya Mandir School
06.2003 - 04.2004
Skills
- Branch operations
- Customer engagement
- Regulatory compliance
- Transaction processing
Timeline
Deputy Branch Manager
Yes bank
06.2024 - Current
Branch operation Manager
Jana small finance bank
09.2023 - 05.2024
Branch operation Manager
Kotak mahindra bank
04.2020 - 09.2023
Teller Authorizer
HDFC Bank
04.2013 - 04.2020
Teller
Ckp co operative bank
05.2010 - 04.2012
Bachelor of Commerce - Mumbai University
Chetana College
05.2008 - 03.2009
HSC - Mumbai University
Chetana College
06.2005 - 03.2006
SSC
Rameshwar Vidya Mandir School
06.2003 - 04.2004
Similar Profiles
PREETI AGARWALPREETI AGARWAL
Personal Banker Operations at YES BANKPersonal Banker Operations at YES BANK
SAGAR KALRASAGAR KALRA
Assistant Manager at YES BankAssistant Manager at YES Bank
VAIBHAV KUMAR KAUSHIKVAIBHAV KUMAR KAUSHIK
Deputy Branch Manager at Yes BankDeputy Branch Manager at Yes Bank
Preksha SankhalaPreksha Sankhala
Senior Manager - Internal Audit at Yes BankSenior Manager - Internal Audit at Yes Bank
Dipali MhamunkarDipali Mhamunkar
Network Operation Analyst at AccentureNetwork Operation Analyst at Accenture