Overview
Work History
Education
Skills
Timeline
Generic

sameer ghag

Dombivali

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Deputy Branch Manager

Yes bank
Mumbai
06.2024 - Current
  • Managed daily branch operations including customer service, sales, teller transactions.
  • Assisted in managing daily branch operations and staff activities.
  • Supported customer service initiatives to enhance client satisfaction and retention.
  • Engaged with customers to resolve inquiries and provide product information.
  • Maintained accurate records of transactions and branch activities.
  • Resolved customer complaints promptly and professionally.
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Branch operation Manager

Jana small finance bank
Thane
09.2023 - 05.2024
  • Managed daily branch operations to ensure efficient workflow and service delivery.
  • Resolved customer complaints in a timely manner.
  • Supervised daily activities of tellers, and other personnel.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Branch operation Manager

Kotak mahindra bank
Mumbai
04.2020 - 09.2023
  • Supervised staff activities and maintained high service quality standards.
  • Supervised daily activities of tellers, stock, inventory and other personnel.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Managed branch files per recordkeeping and compliance requirements.

Teller Authorizer

HDFC Bank
Mumbai
04.2013 - 04.2020
  • Authorized transactions ensuring compliance with banking policies and procedures.
  • Processed cash deposits, withdrawals, and transfers for customers efficiently.
  • Maintained accurate records of daily transactions and reconciled discrepancies.
  • Monitored teller performance and provided guidance for improved service delivery.
  • Trained new tellers on operational procedures and customer service standards.
  • Provided exceptional customer service by responding to inquiries in a timely manner.

Teller

Ckp co operative bank
Mumbai
05.2010 - 04.2012
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and banking services.
  • Maintained cash drawer accuracy and balanced daily transactions.
  • Promoted bank products to enhance customer engagement and satisfaction.
  • Handled customer complaints professionally and resolved issues promptly.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Education

Bachelor of Commerce - Mumbai University

Chetana College
Mumbai
05.2008 - 03.2009

HSC - Mumbai University

Chetana College
Mumbai
06.2005 - 03.2006

SSC

Rameshwar Vidya Mandir School
06.2003 - 04.2004

Skills

  • Branch operations
  • Customer engagement
  • Regulatory compliance
  • Transaction processing

Timeline

Deputy Branch Manager

Yes bank
06.2024 - Current

Branch operation Manager

Jana small finance bank
09.2023 - 05.2024

Branch operation Manager

Kotak mahindra bank
04.2020 - 09.2023

Teller Authorizer

HDFC Bank
04.2013 - 04.2020

Teller

Ckp co operative bank
05.2010 - 04.2012

Bachelor of Commerce - Mumbai University

Chetana College
05.2008 - 03.2009

HSC - Mumbai University

Chetana College
06.2005 - 03.2006

SSC

Rameshwar Vidya Mandir School
06.2003 - 04.2004

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sameer ghag