sameer ghag
Dombivali
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Deputy Branch Manager
Yes bank
Mumbai
06.2024 - Current
- Managed daily branch operations including customer service, sales, teller transactions.
- Assisted in managing daily branch operations and staff activities.
- Supported customer service initiatives to enhance client satisfaction and retention.
- Engaged with customers to resolve inquiries and provide product information.
- Maintained accurate records of transactions and branch activities.
- Resolved customer complaints promptly and professionally.
- Monitored compliance with banking regulations and internal policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Branch operation Manager
Jana small finance bank
Thane
09.2023 - 05.2024
- Managed daily branch operations to ensure efficient workflow and service delivery.
- Resolved customer complaints in a timely manner.
- Supervised daily activities of tellers, and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Branch operation Manager
Kotak mahindra bank
Mumbai
04.2020 - 09.2023
- Supervised staff activities and maintained high service quality standards.
- Supervised daily activities of tellers, stock, inventory and other personnel.
- Performed routine audits of branch operations to identify areas for improvement.
- Managed branch files per recordkeeping and compliance requirements.
Teller Authorizer
HDFC Bank
Mumbai
04.2013 - 04.2020
- Authorized transactions ensuring compliance with banking policies and procedures.
- Processed cash deposits, withdrawals, and transfers for customers efficiently.
- Maintained accurate records of daily transactions and reconciled discrepancies.
- Monitored teller performance and provided guidance for improved service delivery.
- Trained new tellers on operational procedures and customer service standards.
- Provided exceptional customer service by responding to inquiries in a timely manner.
Teller
Ckp co operative bank
Mumbai
05.2010 - 04.2012
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and balanced daily transactions.
- Promoted bank products to enhance customer engagement and satisfaction.
- Handled customer complaints professionally and resolved issues promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
Bachelor of Commerce - Mumbai University
Chetana College
Mumbai 05.2008 - 03.2009
HSC - Mumbai University
Chetana College
Mumbai 06.2005 - 03.2006
SSC
Rameshwar Vidya Mandir School
06.2003 - 04.2004
Skills
- Branch operations
- Customer engagement
- Regulatory compliance
- Transaction processing
Timeline
Deputy Branch Manager
Yes bank
06.2024 - Current
Branch operation Manager
Jana small finance bank
09.2023 - 05.2024
Branch operation Manager
Kotak mahindra bank
04.2020 - 09.2023
Teller Authorizer
HDFC Bank
04.2013 - 04.2020
Teller
Ckp co operative bank
05.2010 - 04.2012
Bachelor of Commerce - Mumbai University
Chetana College
05.2008 - 03.2009
HSC - Mumbai University
Chetana College
06.2005 - 03.2006
SSC
Rameshwar Vidya Mandir School
06.2003 - 04.2004