Anand Abhishek
Team Lead - Sales And Customer Retention
Noida
Summary
As a Sales Team Leader with over 5 years experience, I have a proven track record of achieving consistent sales results. I consistently surpass targets by effectively managing and motivating team members to exceed quotas and enhance customer satisfaction. My strengths lie in product merchandising, inventory management, team training, and KPI tracking
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader, Sales Operations
JanBask Training
Noida
2021.03 - 2024.01
- Delegated daily tasks to team members to optimize group productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created training materials and conducted group trainings on new processes or procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Managed daily operations of sales department, including supervision of staff members.
- Directed and coordinated products, services and sales activities.
Sr. Sales Executive
JanBask Training
Noida
2019.05 - 2021.02
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Handled inquiries from existing customers by providing accurate information about products and services offered.
- Utilized sales techniques to persuade customers to purchase product or service packages.
Sr. Associate Technical Support
Tech Mahindra
Noida
2018.11 - 2019.04
- Reviewed customer feedback surveys to identify areas of improvement.
- Provided technical assistance to customers through online chat or telephone support.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Conducted follow-up calls and chats with customers after resolving their inquiry.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
Education
Bachelor of Technology - Computer Science Engineering
United College of Engineering And Research
Greater Noida, UP2018-06
12th - PCM
Dr. R. B Roy College
Vaishali, Bigar2012-03
10th -
St. John's Academy
Vaishali, Bihar2009-03
Skills
- Remote Team Management
- Employee Scheduling
- Customer Service
- Technical Support
- Salesforce
- Customer Segmentation
- Deal Structuring
- Order Management
- Shift Scheduling
- Sales Promotions
- Sales Reporting
- Sales Training
- Negotiation
- Billing and Collections
- MS Office Applications
- Cold-Calling
- Account Management
- Technical Sales
- Sales Initiatives
Affiliations
- Won college chess championship.
Certification
- Business Analyst
Timeline
Team Leader, Sales Operations
JanBask Training
2021.03 - 2024.01
Sr. Sales Executive
JanBask Training
2019.05 - 2021.02
Sr. Associate Technical Support
Tech Mahindra
2018.11 - 2019.04
Bachelor of Technology - Computer Science Engineering
United College of Engineering And Research
12th - PCM
Dr. R. B Roy College
10th -
St. John's Academy