Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
Generic
Anand Abhishek

Anand Abhishek

Team Lead - Sales And Customer Retention
Noida

Summary

As a Sales Team Leader with over 5 years experience, I have a proven track record of achieving consistent sales results. I consistently surpass targets by effectively managing and motivating team members to exceed quotas and enhance customer satisfaction. My strengths lie in product merchandising, inventory management, team training, and KPI tracking

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader, Sales Operations

JanBask Training
Noida
03.2021 - 01.2024
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Managed daily operations of sales department, including supervision of staff members.
  • Directed and coordinated products, services and sales activities.

Sr. Sales Executive

JanBask Training
Noida
05.2019 - 02.2021
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
  • Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
  • Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
  • Handled inquiries from existing customers by providing accurate information about products and services offered.
  • Utilized sales techniques to persuade customers to purchase product or service packages.

Sr. Associate Technical Support

Tech Mahindra
Noida
11.2018 - 04.2019
  • Reviewed customer feedback surveys to identify areas of improvement.
  • Provided technical assistance to customers through online chat or telephone support.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Conducted follow-up calls and chats with customers after resolving their inquiry.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.

Education

Bachelor of Technology - Computer Science Engineering

United College of Engineering And Research
Greater Noida, UP
06-2018

12th - PCM

Dr. R. B Roy College
Vaishali, Bigar
03-2012

10th -

St. John's Academy
Vaishali, Bihar
03-2009

Skills

  • Remote Team Management
  • Employee Scheduling
  • Customer Service
  • Technical Support
  • Salesforce
  • Customer Segmentation
  • Deal Structuring
  • Order Management
  • Shift Scheduling
  • Sales Promotions
  • Sales Reporting
  • Sales Training
  • Negotiation
  • Billing and Collections
  • MS Office Applications
  • Cold-Calling
  • Account Management
  • Technical Sales
  • Sales Initiatives

Affiliations

  • Won college chess championship.

Certification

  • Business Analyst

Timeline

Team Leader, Sales Operations

JanBask Training
03.2021 - 01.2024

Sr. Sales Executive

JanBask Training
05.2019 - 02.2021

Sr. Associate Technical Support

Tech Mahindra
11.2018 - 04.2019

Bachelor of Technology - Computer Science Engineering

United College of Engineering And Research

12th - PCM

Dr. R. B Roy College

10th -

St. John's Academy

Similar Profiles

CREATE PROFILE
Anand AbhishekTeam Lead - Sales And Customer Retention