ANAND GANTI

Achieved significant advancements in Utility vertical by directing development of managed services and transformation programs using advanced technologies.

Led a high-performing team of subject matter experts in driving transformational initiatives.

Successfully implemented transformation programs that elevated customer experiences and increased revenue.

Delivered powerful analytics platforms enabling clients to make data-informed decisions.

Coordinated seamless integration of analytic solutions with support from cross-functional teams.

Reduced OPEX by 30% through effective implementation of managed service offerings for client IT infrastructures.

Enhanced service level agreements through proactive customer interactions and timely issue resolution.

Promoted analytics adoption by spearheading change management strategies to nurture a data-centric culture.

• Implemented multi-year strategic outsourcing initiatives, enhancing operational efficiency and achieving cost savings.
• Managed service contracts to ensure compliance and deliver high-quality services.
• Drove business growth by identifying upselling and cross-selling opportunities for existing clients.
• Achieved exceptional client satisfaction through proactive communication and relationship management.
• Executed transformation of retail channels with an Enterprise Integration platform for electricity retail client.
• Acted as trusted advisor, providing strategic guidance to large electricity distribution client.
• Maintained knowledge of industry trends to offer innovative solutions and uphold competitive advantage.
• Improved client experience, OPEX reduction by 32% for the client.

• Facilitated transition from incumbent to IBM, defining service transition methodologies for stability.
• Owned end-to-end service delivery across multi-geo and multi-vendor environments.
• Completed successful transitions within 3.5 months across three geographical locations: Wokingham, Hinckley, Pune.
• Achieved exceptional client satisfaction for the whole project duration.
• Directed all aspects of application services delivery, ensuring accountability and outstanding performance.
• Designed and implemented innovative cloud-based mobility solution for utility field force on IBM Cloud.
• Drove automation and incident elimination initiatives, enhancing efficiencies and reducing costs while maintaining CSAT.
• Collaborated with sales teams to identify requirements and mitigate resource gaps effectively.

• Proposed investment and revenue roadmap to senior management, recognized for strategic focus.
• Developed robust product roadmap for Learning Management Systems, enhancing training for major clients.
• Collaborated with clients to identify product customizations aligned with Learning and Development teams.
• Established strategic direction based on customer needs and business objectives.
• Implemented best practices in administrative and operational tasks, ensuring goal achievement.
• Achieved multiple critical business growth targets while assessing risks and trade-offs in various deals.
• Defined strategy for Custom Technology Team development, demonstrating strong adaptability.