ANAND JHA
Bengaluru
Summary
Senior lead analyst with over 5 years of expertise in digital banking and fintech, focusing on product operations for lending, credit cards, corporate commercial cards, and digital payments. Proven track record in collaborating with banks and enterprise clients to implement effective banking solutions. Skilled in production support, SQL automation, UAT, and incident resolution across enterprise financial systems.
Overview
6
6
years of professional experience
Work History
Senior Lead Analyst
M2P Fintech
Bengaluru
04.2024 - Current
- Promoted to senior lead analyst in July 2025 for exemplary performance and leadership.
- Oversaw end-to-end operations for IndusInd Bank line of credit and Federal Bank Scapia credit card programs.
- Led daily stand-up meetings, prioritizing deliverables and ensuring timely execution of client commitments.
- Served as primary point of contact for partner banks, enterprise clients, and internal teams.
- Collaborated with product managers to translate business requirements into operational tasks for engineering teams.
- Directed production incident investigations through API validation and database troubleshooting using SQL tools.
- Designed SQL-based automation solutions, reducing manual tasks from hours to minutes, enhancing efficiency.
- Conducted user acceptance testing to validate requirements and provide sign-offs for new features.
Team Lead – Operations & Governance
Paytm Payments Bank
05.2023 - 03.2024
- Ensured operational integrity across UPI, IMPS, NEFT, RTGS, and FASTag payment ecosystems through effective governance practices.
- Enhanced transaction reliability by collaborating with partner banks on exception management.
- Coordinated investigations into payment-related transaction exceptions with NPCI and internal stakeholders.
- Supported governance activities through operational monitoring, reconciliation, and reporting to improve oversight.
- Performed checker activities to verify transaction accuracy and compliance with internal controls.
- Utilized SQL and Microsoft Excel for operational analysis, reconciliation support, and reporting tasks.
Executive – Digital Banking
Bank of Baroda
11.2020 - 04.2023
- Managed reconciliation, settlement, and dispute resolution for UPI, BBPS, and IMPS ecosystems to uphold operational integrity.
- Coordinated with NPCI and internal stakeholders to investigate transaction exceptions, ensuring timely customer grievance resolution.
- Performed settlement validation and operational monitoring for digital banking products, guaranteeing accuracy in financial transactions.
- Developed Excel-based operational reports to enhance reporting efficiency and visibility.
- Recognized as superstar of the quarter for resolving highest number of customer complaints while maintaining service quality.
Education
Bachelor of Engineering - Computer Engineering
Amiraj College of Engineering & Technology
Ahmedabad05-2020
Skills
Postman and BoldDesk
DBeaver and HeidiSQL
MySQL and PostgreSQL
MongoDB
Microsoft Excel
Finacle CBS
Professional Awards
- Project Warrior Award – M2P Fintech
- Rising Star Award – Paytm Payments Bank
- Superstar of the Quarter – Bank of Baroda
- 1st Rank – Maha Resolution Week – Bank of Baroda
Timeline
Senior Lead Analyst
M2P Fintech
04.2024 - Current
Team Lead – Operations & Governance
Paytm Payments Bank
05.2023 - 03.2024
Executive – Digital Banking
Bank of Baroda
11.2020 - 04.2023
Bachelor of Engineering - Computer Engineering
Amiraj College of Engineering & Technology