Anand Kosambi
Mumbai
Summary
Customer Service Professional with 4+ years of experience in aviation and financial services. Proven ability to resolve customer issues, manage operations, and ensure compliance with strict standards. Recognized for strong communication, teamwork, and leadership skills with a consistent record of exceeding performance expectations.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
InterGlobe Aviation (IndiGo Airlines)
08.2023 - 08.2025
- - Promoted from Officer to Executive for outstanding performance.
- - Managed passenger operations including check-in, ticketing, boarding, and baggage handling.
- - Resolved escalated complaints and ensured compliance with safety and security protocols.
- - Coordinated with cross-functional teams to maintain punctuality and service quality.
- - Trained and guided junior staff in customer service and emergency procedures.
Customer Service Associate
Ocwen Financial Solutions
09.2021 - 06.2023
- - Managed reverse servicing operations including claims review, documentation, and HUD submissions.
- - Processed 100+ claim requests weekly with accuracy and regulatory compliance.
- - Verified documentation and coordinated with vendors, reducing processing delays by 15%.
- - Consistently recognized for accuracy and quality service delivery.
Education
Bachelor of Science - Information Technology
Vasai College of Science & Technology
Mumbai05.2021
HSC - Science
R S Dubey College
Mumbai02-2018
SSC -
St Peter's High School
Mumbai03-2016
Skills
- Communication
- Problem-Solving
- Conflict Resolution
- Customer Assistance
- Teamwork
- Adaptability
- Safety & Security Compliance
- Administrative Skills
- Attention to Detail
- Multitasking
- Email management
- Payment management
- Complaint handling
- Queue management
Languages
English (C1 Advanced)
Hindi (C1 Advanced)
Marathi (C1 Advanced)
Gujarati (C2 Proficient)
Hobbies and Interests
Time Management, Continuous Learning, Problem Solving, Cricket, Music
Timeline
Customer Service Executive
InterGlobe Aviation (IndiGo Airlines)
08.2023 - 08.2025
Customer Service Associate
Ocwen Financial Solutions
09.2021 - 06.2023
Bachelor of Science - Information Technology
Vasai College of Science & Technology
HSC - Science
R S Dubey College
SSC -
St Peter's High School
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