Anand Kumar Patil
Hyderabad
Summary
Results-driven AVP-Operations with a focus on strategic planning, team collaboration, and process improvements in airport operations management. Proven ability to enhance operational efficiencies and support business growth through effective project management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AVP-Operations
Swati Airport Support Services Pvt Ltd
Hyderabad
10.2012 - Current
- Assisted in developing strategic plans for business growth and operational efficiency.
- Coordinated cross-functional teams to ensure alignment on project goals and objectives.
- Conducted market research to support decision-making and identify opportunities.
- Managed communication between departments to facilitate information sharing and collaboration.
- Created presentations for senior leadership to convey project updates and recommendations.
- Analyzed data trends to inform strategy adjustments and improve performance metrics.
- Supported budget planning processes by gathering necessary financial data and insights.
- Engaged with stakeholders to gather feedback and address concerns regarding initiatives.
- Implemented process improvements that resulted in improved operational efficiencies.
- Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
- Conducted regular meetings with stakeholders to review performance against goals and objectives.
- Formed and sustained strategic relationships with clients.
Technical Support Executive
Tauraweb Technologies
Hyderabad
02.2007 - 02.2025
- Provided technical support for application issues across various platforms.
- Collaborated with development teams to troubleshoot software errors promptly.
- Documented system configurations and updates for user reference.
- Monitored application performance and identified potential areas of improvement.
- Assisted users in navigating software features and functionalities effectively.
- Resolved user-reported incidents using ticketing systems efficiently.
- Conducted training sessions for users on new application features and updates.
- Participated in cross-functional meetings to enhance overall application support strategies.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
Technical Support Engineer
Alliance Prosys
Hyderabad
08.2010 - 09.2012
- Provided technical support for software and hardware issues.
- Configured, tested and maintained routers, switches and related network devices.
- Developed plans for implementing large-scale network changes involving multiple routers and switches.
- Assisted with troubleshooting VoIP systems connected through the router infrastructure.
- Maintained up-to-date knowledge of applicable security threats and vulnerabilities associated with router technology.
- Provided technical support for remote users in troubleshooting router-related issues.
- Installed and configured routing protocols to ensure optimal network performance.
- Configured virtual private networks for secure remote connections.
- Conducted research on emerging technologies to determine their applicability to current networking needs.
- Analyzed logs from various routers to detect malicious activity or performance issues.
- Created detailed documentation regarding router configurations and processes used in maintaining them.
- Ensured that all routers were compliant with industry best practices and standards such as PCI DSS.
- Resolved complex IP routing issues in order to maintain an efficient network infrastructure.
- Evaluated new technologies to improve existing router infrastructure.
Technical Support Engineer
Swati Technologies
Hyderabad
03.2008 - 06.2010
- Provided technical support for software and hardware issues.
- Diagnosed and resolved customer inquiries via phone and email.
- Maintained detailed records of customer interactions and solutions.
- Collaborated with engineering teams for product improvements.
- Assisted in training new support staff on system procedures.
- Escalated complex issues to senior engineers for resolution.
- Developed user guides and documentation for common problems.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Field Engineer
Satyam Infoway-SIFY
Hyderabad
02.2006 - 01.2007
- Documented troubleshooting steps taken when resolving difficult technical challenges encountered during development process.
- Provided technical support to end users in the form of troubleshooting hardware and software issues.
- Provided detailed descriptions of customer issues and troubleshooting steps taken in ticketing system.
- Performed troubleshooting on equipment when necessary to resolve technical issues.
- Assisted in development of process for measuring and managing communication channels to adapt for populations lacking regular access to internet.
- Assisted customers with troubleshooting technical issues related to products and services.
- Troubleshot issues across multiple platforms including satellite networks, terrestrial networks and internet streaming services.
- Provided support for existing software applications by troubleshooting issues reported by users.
- Provided technical support during the development phase by troubleshooting any issues related to UI and UX design elements.
- Supported developers by troubleshooting problems encountered during development cycles.
Education
Bachelor of Science - Computer Science
Intermediate -
The State Board Of Karnataka
Skills
- Airport operations management
- Airport Project management
- Aerobridge
- Baggage Handling System
- Cargo handling Systems
- International business
- Bid management
- Compliance monitoring
- Document preparation
- Airport Operations Familiarity
- Airport IT Projects
Certification
CCNA Certified
Languages
- English
- Hindi
- Kannada
- Telugu: First Language
Personal Information
Date of Birth: 03/04/83
Timeline
AVP-Operations
Swati Airport Support Services Pvt Ltd
10.2012 - Current
Technical Support Engineer
Alliance Prosys
08.2010 - 09.2012
Technical Support Engineer
Swati Technologies
03.2008 - 06.2010
Technical Support Executive
Tauraweb Technologies
02.2007 - 02.2025
Field Engineer
Satyam Infoway-SIFY
02.2006 - 01.2007
Bachelor of Science - Computer Science
Intermediate -
The State Board Of Karnataka
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