ANAND KUMMAN
Kalaburagi
Summary
Dynamic Professional with Extensive Experience in Customer Service and After-Sales Support, notably at Petpooja.Proven expertise in Training and Development, Alongside a strong background in Repairing Consumer Electronics Products and Managed Service Operations at Sony, Reliance Jio, OnePlus Authorized Service Center. Ensuring High Clients Satisfaction and Timely Resolutions.
Overview
12
12
years of professional experience
Work History
Merchant Trainer & Technical Support
Petpooja
Kalaburagi
04.2024 - Current
- Handling Pet Pooja's All Products After Sales and Support.
- Conducting Virtual Session and On Site Products Installation & Training Like: POS, Owner Dashboard, Inventory,Payroll Device,Task Management,Reservation Manager,Captain APP,FeedBack Management,Website,Online Integration,Watier Calling device,System and Printer. Etc..
- Taking Feedback From Clients For Product Developments.
- Problem-solving and troubleshooting in software and hardware products.
- Hardware and Network Configuration.
- Diagnose errors or technical problems, and determine proper solutions to resolve the client queries.
- Client Service Focus.
- Build positive relationships with Clients.
- Closing the tickets within the TAT.
- Ensure All Conducted Trainings and Issues are Properly Logged in LS APP.
- Hands-on experience with OS.
- Districts/Area's covered: Kalaburagi ,Bidar,Yadgir,Vijayapura,Solapur,
Service Center Manager
OnePlus Authorized Service Center
Kalaburagi
12.2020 - 04.2024
- Service Center Operations, Repairing OnePlus Products.
- Follow-up with Area Manager & Technical trainer for particular cases of customers.
- Ensure Customer Satisfaction Service at Service Center.
- Taking Feedback & Maintaining TAT & KPI.
- Providing Resolution to the team for technical queries.
- Guiding technicians if facing any difficulty in repairs.
- Conducting Performance review meeting every week.
- Customer handling direct & on phone for escalation case.
- Over all supervision of service center.
- Expert in repairing Mobiles, TV, LED, LCD, Laptop, Home theaters & other consumer durables/home appliance.
Service Incharge
Sony Athorized Service Center
Kalaburagi
12.2019 - 10.2020
- Entry Level Screening of Sony Faculty Products.
- Assigning JOB to Technicians.
- Repairing CRT, LCD, LED, OLED TVs, LAPTOP, HOME THEATER & Digital Camera.
- Follow-up with ASI & State trainer for particular cases of customers.
- Ensure customer satisfaction service at ASC, taking feedback & maintaining TAT & KPI.
- Providing resolution to the team for technical queries.
- Guiding technicians if facing any difficulty in repairs.
- Dealer visiting and clearing the pending cases and service issues.
- Conducting Performance review meeting every week.
- Customer handling direct & on phone for escalation case.
Digital Repair Specialist Team Lead
Reliance Jio Infocomm Pvt Ltd
Kalaburagi
01.2016 - 09.2019
- Conducting Technical hardware and software training to store employees on company products.
- Providing resolutions on any particular issue.
- Entry level screening of LYF & jio phones faulty mobiles, MIFI device & routers.
- Solving the software & hardware related issues of LYF mobiles, MIFI device & routers.
- Customer handling direct & on phone.
- Logging the service & DOA/DAP calls in company website & issuing job sheet to customers.
- Follow-up with ASI & State trainer for particular cases of customers.
- Giving customer satisfaction service & taking feedback & maintain correct TAT.
- Providing resolution to the team for technical queries.
- Collecting technical issues of devices from team & reporting to state technical trainer.
- Con-call with team once in every week discussing about last week & guiding on latest technical updates & also on process and policies.
- Validating the DOA/DAP/PCB/Jio Phones replacement approval cases of team & confirm to ASI or Trainer for approval.
Mobile Service Engineer
Sony Authorized Service center
Kalaburagi
06.2014 - 12.2015
- Service Call Login and Closer in System.
- Entry level screening of Sony Faculty Products.
- Repairing Mobile, CRT, LCD TV up to L4 level.
- Customer Handling Direct & On Phone.
Education
Master of Science - Computer Science
Gulbarga University
Gulbarga01.2011
Bachelor of Science - Electronics And Computer Science
Gulbarga University
Gulbarga01.2010
Vocational Diploma in Audio Visual Technician PUC
SB College Of Science
Kalaburagi01.2007
Skills
- Customer Service
- After Sales Support
- Service Operations
- Training and Development
- Consumer Electronics Products Repairing
- Software Installation and troubleshoot
- Restaurant Management Software
- Online and On Site Service and Training
Languages
- English
- Kannada
- Hindi
Websites
Timeline
Merchant Trainer & Technical Support
Petpooja
04.2024 - Current
Service Center Manager
OnePlus Authorized Service Center
12.2020 - 04.2024
Service Incharge
Sony Athorized Service Center
12.2019 - 10.2020
Digital Repair Specialist Team Lead
Reliance Jio Infocomm Pvt Ltd
01.2016 - 09.2019
Mobile Service Engineer
Sony Authorized Service center
06.2014 - 12.2015
Master of Science - Computer Science
Gulbarga University
Bachelor of Science - Electronics And Computer Science
Gulbarga University
Vocational Diploma in Audio Visual Technician PUC
SB College Of Science