Overview
Work History
Education
Certification
Timeline
Hi, I’m

AJU P V

Merchant Trainer And Technical Support Engineer
Trivandrum,KL
AJU P V

Overview

9
years of professional experience
3
Certifications
3
Languages

Work History

PETPOOJA

Merchant Trainer and Technical Support Executive
01.2024 - 01.2026

Job overview

  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Enhanced customer engagement by implementing feedback system, leading to service improvements and higher satisfaction rates.
  • Managed inventory levels effectively, reducing overhead costs and minimizing waste.
  • Enhanced team's product knowledge through regular training sessions, leading to better customer service and increased sales.

GEOSYS IT SOLUTIONS PVT LTD

Technical Support Engineer
07.2021 - 10.2023

Job overview

  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

TCS

Administrative Assistant
02.2017 - 06.2021

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

RVS COLLEGE OF ARTS & SCIENCE
Coimbatore, India

Master of Computer Applications from Computer Applications Development
04.2001

University Overview

RVS COLLEGE OF ARTS & SCIENCE
Coimbatore, India

Bachelor of Computer Applications from Computer Science
04.2001

University Overview

GOVT MODEL BOYS' HIGHER SECONDARY SCHOOL
Kollam, India

PLUS TWO
04.2001

University Overview

Certification

CERTIFICATE OF ACHEIVEMENT

Timeline

TOP CUSTOMER SATISFACTION

03-2026

SPOT RECOGNITION AWARD

09-2024

CERTIFICATE OF ACHEIVEMENT

08-2024
Merchant Trainer and Technical Support Executive
PETPOOJA
01.2024 - 01.2026
Technical Support Engineer
GEOSYS IT SOLUTIONS PVT LTD
07.2021 - 10.2023
Administrative Assistant
TCS
02.2017 - 06.2021
RVS COLLEGE OF ARTS & SCIENCE
Master of Computer Applications from Computer Applications Development
04.2001
RVS COLLEGE OF ARTS & SCIENCE
Bachelor of Computer Applications from Computer Science
04.2001
GOVT MODEL BOYS' HIGHER SECONDARY SCHOOL
PLUS TWO
04.2001

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AJU P VMerchant Trainer And Technical Support Engineer