Photography
ANAND MUNDHRA
Operations Manager
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
Work History
Assistant Manager - Retail Operations
Fidelity International
04.2021 - Current
- Excellent stakeholder management with proven track record in managing senior internal and external stakeholders
- Comprehensive understanding of risk and control methodologies. Have undertaken tasks of RCSA, Compliance Audit, External Audit, Control Testing, Data Steward for Data Breaches, Risk Champion for Risk Events, BCP Planning and adherence.
- Ability to operate in a rapidly changing and dynamic environments, working respectfully across cultures and clear emotional intelligence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader - Retail Operations
Fidelity International
01.2019 - 03.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Ensuring Smooth Transition and Management of Operational Process and Issues during Sonata Migration.
Senior Associate-Retail Operations
Fidelity International
08.2016 - 12.2018
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Sharing best practice and knowledge within the team to help increase efficiency and productivity
- Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
- Worked as Acting Team Leader
Associate-Retail Operations
Fidelity International
10.2014 - 08.2016
- Quick Learner, came into verification within 3 months
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Led an Internal Audit for team (SIPP Product).
Benefits Operation Administrator (Team Developer)
AonHewitt
08.2013 - 10.2014
- Improved employee productivity with effective time management strategies for daily tasks.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Human Resources Customer Service (Team Member)
Aon Hewitt
08.2011 - 07.2013
- Within a year of joining the organization, was cross-trained on all domains, which include Health and Welfare, Payroll, Life Benefit Specialist
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Implemented quality control measures within the team which resulted in a decrease of errors in handling customer requests or complaints.
Education
Bachelor Of Commerce (Honors) -
Delhi University
New Delhi, India08.2011
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Strategic Planning
Task Delegation
Workload Management
Business Analysis and Reporting
Accomplishments
- Rewarded with various recognition for hard work and dedication towards work and client deliverables.
- Plaudit Award, Impromptu Award, Hi Five, Making a Difference, Led By Example, Won Best Team Award couple of times, etc. were my some achievements at work.
- Received several appreciation calls and Emails from customers and "Thank you" card from teammates.
Interests
Community Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is important to remember, there are no overnight successes. You will need to be dedicated, Single minded, and there is no substitute to hard work.
Mukesh Ambani
Timeline
Assistant Manager - Retail Operations
Fidelity International
04.2021 - Current
Team Leader - Retail Operations
Fidelity International
01.2019 - 03.2021
Senior Associate-Retail Operations
Fidelity International
08.2016 - 12.2018
Associate-Retail Operations
Fidelity International
10.2014 - 08.2016
Benefits Operation Administrator (Team Developer)
AonHewitt
08.2013 - 10.2014
Human Resources Customer Service (Team Member)
Aon Hewitt
08.2011 - 07.2013
Bachelor Of Commerce (Honors) -
Delhi University
Personal Information
Date of Birth: 06/08/1988
Personal Information
Date of Birth: 06/08/1988