Anand Prasad K
Chennai
Summary
Dynamic customer support specialist with over 5 years of experience at CSS Corp Pvt Ltd and 2.5 years as a Senior Operations Associate at Opendoor, specializing in seller disclosure and virtual assessment processes. Proven expertise in managing diverse data types—including text, images, and video—while ensuring strict adherence to annotation guidelines. Skilled in utilizing internal tools to enhance operational efficiency and promote effective team communication, all while maintaining high standards in fast-paced environments. Committed to enhancing customer satisfaction and driving operational excellence, ensuring a seamless experience for all stakeholders.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Operations Associate
Opendoor
05.2023 - Current
- ( May10th 2023 - Current ) Working on the virtual assessment process and mainly engaged in conditional scoping using text, images, and video data types for various non-commercial properties.
- Worked with various data types, including text, images, and video, and scoped the property. Maintained high levels of quality control by following strict annotation guidelines and standards.
- Uses Admin, Maestro, as our internal tool. Conditional scoping and labeling, image and text classification, working with datasets, and virtual assessment tools. Quality assurance consistency, communication and collaboration with teams.
- Successfully annotated over many property datasets. Recognized for attention to detail, and the ability to maintain high-quality standards in fast-paced environments.
- Previously worked on the seller disclosure process, where we will be disclosing property renovation details.
- Mentored junior staff in operational best practices, contributing to skill development and a more competent workforce.
- Collaborated with cross-functional teams to identify and resolve operational bottlenecks, driving continuous improvement across processes.
Customer Support Specialist
CSS CORP Pvt Ltd
12.2017 - 03.2023
- ( December 4th 2017 - April 8th 2023 ) Providing call, email, and chat assistance in the installation and maintenance of various Aruba products.
- Confirming, initiating, and processing RMA for the defective units.
- Delivered exceptional customer support by resolving inquiries promptly, enhancing overall customer satisfaction and loyalty.
- Coordinated with technical support teams to resolve complex issues, ensuring timely resolution and minimal disruption for customers.
- Analyzed customer feedback to identify trends, facilitating targeted improvements that enhanced service quality and user experience.
Education
Bachelor of Science - Mechanical Engineering
Bharath University
Skills
Communication Skills
Effective Time Management
Teamwork
Communication
Property Management
Timeline
Senior Operations Associate
Opendoor
05.2023 - Current
Customer Support Specialist
CSS CORP Pvt Ltd
12.2017 - 03.2023
Bachelor of Science - Mechanical Engineering
Bharath University