Anand Ramani
Delivery Head & Practice Management
Singapore
Summary
Delivery management professional ready to drive operational excellence. Proven track record of leading cross-functional teams, optimizing processes, and delivering high-impact results. Adept at strategic planning, resource allocation, and stakeholder engagement. Known for adaptability, reliability, and fostering collaborative environments.
Overview
26
26
years of professional experience
Work History
Delivery Head
FPT Asia Pacific Ltd
11.2023 - 06.2025
- Delivery Head for APAC, managing a $10 million portfolio
- Accounts being handled include Chubb, Singlife, Pluxee, CMA-CGM, U-Mobile,Singapore Port Authority
- Managing the $10 million budget, forecasting revenue and costs, ensuring profitability, identifying cost-saving opportunities, and optimizing resource utilization.
- Establishing and maintaining robust reporting mechanisms to track portfolio performance, providing regular updates to senior leadership and clients, and ensuring adherence to governance frameworks.
- Building and maintaining strong, long-term relationships with key clients
- Process Improvement & Best Practices: Implementing and refining delivery processes, methodologies (e.g., Agile, Waterfall), and best practices to enhance efficiency, quality, and predictability of project delivery across the APAC region.
- Pre-sales Support: Collaborating with sales and business development teams to provide technical expertise, solutioning, and estimation for new business opportunities within the region.
Head Application Development
PCCW Solutions
01.2021 - 11.2023
- Managed the Application Development & Devops Center of Excellence, Practice head for DevOps/DevSecOps
- Managed the Software Factories for Product Deliverables
- Delivered TAMS - a Track access management system for Singapore Metro (SMRT) using artificial intelligence
- Turned around post deployment issues to nil in the last 12 months
- Improvement initiatives for Scalability and Resilience in architecture
- Established Quality Gates, Reporting Templates, Frequency, and structure for Governance & Escalation.
- Introduced KPI, Metrics for automatic measurement and monitoring.
- Enabled team on Major Architectural achievements like CQRS, MuleSoft, Microservices & Micro Front End for ICS product
- Quality First Development Practices starting from Integrated Development Environment, Development Pipeline, Nightly builds, Continuous Integration and Continuous Delivery
R&D Director & Unit Head
Alepo Technologies
03.2016 - 01.2021
- Managed the Design, Development and Testing of the CRM, Billing, Charging and rating Platforms
- Managed the Global Product development teams, consisting of two development centers.
- Orchestrated process for fast and quality product deliveries
- Many new product initiatives including Xooa, Choice assistant, Omni Channel Selfcare
- Introduced newer architectural model microservices / serverless, replacing legacy monolithic applications
- Managed upto 12 different product streams
- Transitioned and managed remote delivery of products during the COVID situation
- Remote deployments in Latin America, Caribbean during lockdown
- Evangelized the development of a new Mobile Money and Mobile Banking solution for Alepo
Senior Manager - Product Development
Optiva
05.2009 - 03.2016
- Responsible for end-to-end product development and testing of product lines CRM, Billing & Interconnect Settlement contributing 20% of the total company business turnover of USD 10M.
- Managing a cross functional team of 70+ Developers, Leads, Architects & DBAs across Canada and India.
- Domain expertise in telecom BSS, CRM, testing, analytics and reporting solutions.
- Reporting to Director - Product Development & Testing.
- Managing development & testing scope across Interconnect Settlement, Financial Reporting, Business Intelligence, MIS Reports and Revenue Leakage Reports amongst others.
- Leading the entire testing & development life cycle from requirement gathering, product designing, development, testing to delivery to deployment teams.
- Formulating development & test strategies and plans in sync with the organization's overall business goals and objectives.
- Addressed challenges of increasing the existing team size from 8 to 70+ in parallel with the 5 fold growth in the company business; adapted to a higher business growth challenges.
- Continuous integration transition.
- Identified and spearheading of CRM product line in new industry verticals of energy & utility; identified the cross sales opportunity while servicing an existing customer account.
- Liaising and interacting with clients for development planning, requirement gathering, closure of settlement, sign off and bug cycles; SPOC for customer interface and escalation management.
- Catering primarily to telecom operators and telecom regulatory bodies; ensuing products are delivered on time and as per client expectations.
- Leading program delivery for a multi-play customer engagement worth USD 10M; front ended all customer interactions and handled all different accounts related to cable, TV, internet & MVNO.
- Consolidated and optimized the reporting product line and solutions such as Microsoft BI, SSRS & Qlikview; added additional category of analytics reporting solutions.
- Scaled up the product and created the largest Interconnect Settlement solution capable of processing 1BN records per day considered the highest benchmark in the industry.
- Led transformation from waterfall to agile methodology leading to faster release cycles and enhanced adaptivity/reactivity to customer recommended changed: Reduced the release cycle from 3 months to 1 month; addressed challenges related to resistance to change, lack of adequate team leadership, quality of requirements and more.
- Managing external vendors like Accenture & Symphony for CRM development; involved in vendor selection, finalization and development including participation in technical negotiations.
- Strategized & merged the 2 separate teams of Training and Documentation spread across Pune & Toronto; created a learning management team to enable effective knowledge management.
Test Lead- Integration & Performance
Tele2
01.2007 - 05.2009
- Managed a virtual team operating in 8 countries globally; facilitated end-to-end testing set ups including performance testing as part of the central team including BSS and OSS.
- Developed a standardized centralized testing plan/protocol with entry and exit criteria; maintained a complex end-to-end environment for each of the 8 countries.
- Coordinated and prepared separate test environment for all 8 countries in a multi-country, multi-vendor environment; dealt with people from various cultural and lingual backgrounds.
- Configured Single View Billing product as per the configuration data specifications.
- Performed performance testing of all key Single View upgrades; introduced tools to monitor performance and negotiated contracts for the purchase of licenses.
- Automated regression test suites; streamlined existing methodologies for both performance and integration testing.
- Facilitated BSS transition of 2 entities sold to Vodafone; ensured coordination and integration of testing activities.
- Achieved rare distinction of defect free implementation for a Tele2 Austria BSS transformation project; Process Champion for testing function as part of core group providing strategic inputs.
Principal Billing Test Analyst
Wipro Technologies
01.2006 - 12.2006
- Test Lead for Three, UK
- Responsible for Testing of CRM, Billing and Charging.
Test Lead
Bearingpoint
05.2005 - 01.2006
- Test Lead for Verizon Hawaii User Acceptance Testing.
Senior Billing Test Analyst
HUTCHISON 3G (THREE)
08.2003 - 05.2005
- Test in charge for CRM, Billing and Charging applications.
Developer (Billing and Fraud)
Reliance Infocomm
04.2002 - 08.2003
- Developer in Revenue Assurance Team (Billing and Fraud).
Assistant Manager
Bharti Airtel
04.1999 - 04.2002
- Developer for Interconnect and Billing.
Education
MBA - Information Systems
Pondicherry University
Puducherry, India 04.2001 -
B.E - Production
Annamalai University
Chidambaram, India 04.2001 -
Skills
Delivery Management
Centre of Excellence
Practice Management
Customer Engagement
P&L
Agile , Digital , Cloud
Sales support
Operational excellence
People management
Timeline
Delivery Head
FPT Asia Pacific Ltd
11.2023 - 06.2025
Head Application Development
PCCW Solutions
01.2021 - 11.2023
R&D Director & Unit Head
Alepo Technologies
03.2016 - 01.2021
Senior Manager - Product Development
Optiva
05.2009 - 03.2016
Test Lead- Integration & Performance
Tele2
01.2007 - 05.2009
Principal Billing Test Analyst
Wipro Technologies
01.2006 - 12.2006
Test Lead
Bearingpoint
05.2005 - 01.2006
Senior Billing Test Analyst
HUTCHISON 3G (THREE)
08.2003 - 05.2005
Developer (Billing and Fraud)
Reliance Infocomm
04.2002 - 08.2003
MBA - Information Systems
Pondicherry University
04.2001 -
B.E - Production
Annamalai University
04.2001 -
Assistant Manager
Bharti Airtel
04.1999 - 04.2002
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