Summary
Overview
Work History
Education
Skills
Timeline
Software
Certification
Domain Knowledge
Generic
Thangadurai Rajagopalan

Thangadurai Rajagopalan

IT Delivery Head
Chennai

Summary

Proven leader in service delivery and operational excellence, adept at steering complex projects to success at TechMahindra. Excelled in people management and stakeholder engagement, significantly enhancing customer satisfaction and reducing costs through strategic innovations. Demonstrates a keen financial acumen and a commitment to achieving and surpassing delivery milestones. Successful Delivery Head with proven expertise in managing delivery programs at large scale, expertly handling needs across US/Canada/India. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations. Good contract management and quality assurance skills.

Overview

29
29
years of professional experience
5
5
years of post-secondary education
1
1
Certificate

Work History

Delivery Head

Tech Mahindra
Chennai
01.2020 - Current
  • Managed large-scale, transformative initiatives (TCV approx. $20M to $120M), such as middleware platform migration to cloud, data warehouse migration, and legacy API modernization in accordance with TMF standards.
  • Led cross-functional teams for successful program completion within deadlines and budget constraints.
  • Achieved 40% increase in revenue through Delivery-Led Growth and program execution, resulting in high EBITDA of 45%.
  • Reduced operational costs through strategic resource allocation and process optimization.
  • Built high-performing team through effective recruitment strategies tailored specifically towards attracting top talent within field.
  • Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
  • Prepared and reported program metrics needed for various risk groups.
  • Managed multiple projects simultaneously, ensuring timely delivery of all tasks and milestones.

Technical Delivery Manager

Tech Mahindra
Dallas, TX
09.2018 - 08.2020
  • Implemented Test Data Management solution utilizing K2view for tier-1 US telecom customer.
  • Developed end-to-end test data management solution that integrates with over 50 applications and systems, catering to both production and non-production environments.
  • Achieved 90% reduction in effort during testing cycle by rapidly establishing test systems with relevant test data using TDM solution.

Technical Delivery Manager

Tech Mahindra
Chennai
04.2013 - 07.2018
  • Utilized RPA (UiPath) to automate manual tasks in development phase and reduced 30% of efforts
  • Demonstrated effective stakeholder management skills by actively engaging key decision-makers in project discussions.
  • Mitigated risks associated with new technologies or approaches through thorough research and analysis prior to implementation.
  • Delivered project proofs of concept compliant with client requests, internal policies and logistical realities.
  • Met challenging deadlines through efficient task delegation, prioritization, and tracking of project milestones.
  • Drafted status reports for clients to illustrate ongoing accomplishments and reassure customers of compliance with planned milestones.
  • Reviewed solution architecture proposals to provide technical direction to associated personnel.
  • Enhanced team collaboration with regular communication, clear expectations, and shared goals.
  • Managed risk effectively by creating contingency plans and closely monitoring project progress.
  • Championed process improvements that resulted in reduced overhead expenses without compromising product quality.
  • Led successful product launches with thorough planning, coordination, and clear communication across departments

Technical Solution Architect

Tech Mahindra
Chennai
04.2007 - 01.2013
  • This product was powerful Email Infrastructure product and had around 100+ large enterprise customers and deployed in multiple platforms like Solaris, Linux, AIX, HP-UX and Windows. This is primarily C based product involving open-source components serving various features like Anti-Spam, Anti-Virus, Secure Email, Content Filters etc.
  • Evaluate new requirements outlined in all mail messaging RFCs and incorporate them into mail server product.
  • Delivered pre-sales technical support for Windows server and desktop virtualization.
  • Championed continuous improvement initiatives, identifying opportunities for process enhancements through thorough analysis of current workflows.

Design Lead

Axes Technologies Pvt. Ltd.
01.2000 - 03.2007
  • Established a system for tracking project progress through each stage of the design process, enabling proactive adjustments as needed to meet milestones on time or ahead of schedule.
  • Contributed significantly in achieving company goals by successfully completing multiple high-profile projects within given deadlines and budgets.

Developer

Axes Technologies Pvt. Ltd.
11.1995 - 12.1999
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Debugged complex software issues, leading to a more stable product release.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
  • Reduced development time by creating reusable code libraries for future projects.

Education

Master of Science - Information Technology

Madras University
Chennai
04.2003 - 03.2005

Bachelor of Science - Computer Science

Madras University
Chennai
04.1992 - 03.1995

Skills

People Management

Timeline

Delivery Head

Tech Mahindra
01.2020 - Current

Technical Delivery Manager

Tech Mahindra
09.2018 - 08.2020

Technical Delivery Manager

Tech Mahindra
04.2013 - 07.2018

Project Management Professional (PMP)

10-2011

Technical Solution Architect

Tech Mahindra
04.2007 - 01.2013

Master of Science - Information Technology

Madras University
04.2003 - 03.2005

Design Lead

Axes Technologies Pvt. Ltd.
01.2000 - 03.2007

Developer

Axes Technologies Pvt. Ltd.
11.1995 - 12.1999

Bachelor of Science - Computer Science

Madras University
04.1992 - 03.1995

Software

Unix, Linux,

Shell scripting, Javascript

C, C, Java

UiPath, k2view

SMTP, POP, IMAP, LDAP

Certification

Project Management Professional (PMP)

Domain Knowledge

  • Telecom
  • NMS / EMS
  • Enterprise Mail servers
  • Air Logistics
  • E-Commerce

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Thangadurai RajagopalanIT Delivery Head