Anand Rose
Chennai
Summary
Intend to build career with a leading corporate of Hi tech environment with commited and dedicated people,which will help me to explore myself fully and realise my potential.Willing to work as a Key player in challenging and creative environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LinuxandUnix admin,Hadoop and Cloudera admin,SCCM
Tata consultancy services
11.2017 - 09.2025
- Worked as Azure admin, worked in MMI recovery in project, worked in Databricks. Certified MS azure 104 admin.
- Worked as Hadoop admin, advanced administration of Hadoop clusters, including capacity planning, performance tuning, implementing complex security measures (like Kerberos), troubleshooting critical issues, deploying hardware and software, automating tasks.
- Worked as Linux&Unix admin, leading OS upgrades and patching, Performance Tuning & plan.
- Worked as SCCM and SCOM admin, designing and maintaining SCCM environments, handling escalations for critical issues, performing in-depth root cause analysis, collaborating with other teams, developing automation scripts, and providing technical expertise.
- Worked in shell scripting. Advanced Troubleshooting and Resolution, optimization.
- Worked as Informatica ETL and IDQ admin, worked on user and security management, Repository management, performance and optimization.
- Worked as VMware admin, designs, deploys, and manages complex VMware vSphere environments, including vSAN and NSX, with a focus on advanced troubleshooting, performance optimization, developing automation.
- Worked as Citrix admin, performing deep root cause analysis for escalated issues, architecting high-availability and disaster recovery solutions, leading infrastructure upgrades, optimizing performance.
- Managing the dependencies and scheduling autosys jobs in production support. Troubleshooting and resolving autosys jobs and incidents.
- Worked as Network and security admin, implemented and maintained security policies and monitored network activity.
- Worked as pl/Sql admin, Architect and design solutions, Develop ETL processes.
- Used service now tool for ticketing and incident management/Change management, Leading incident response team, communicating with stakeholders, coordinating resolution efforts, facilitating post-incident reviews. Coordinating response efforts, driving RCA's, Service restoration, Documentation and reporting, Team leadership, Continuous improvement, Team leadership.
- Worked on Datastage and Toad tools.
- Worked on certificate installations and security management in Feedhub.
- Worked as SharePoint admin, worked on managing permissions, troubleshooting issues, ensuring system performance and security also worked in content management.
- Creating Knowledge bases and KT sessions.
KPMG project:SCCM ,Service Desk lead,Desktop admin
Tata Consultancy Services
Bangalore
12.2014 - 11.2017
- Worked in incident management, worked on ITIL framework, Stakeholder management, Leading and coordinating the resolution of critical IT incidents, Minimising downtime, and improving service ability.
- Worked as shift lead for service desk in my tenure, created RCA for issues, escalation management incident logging and tracking, post-incident analysis, documentation, Metrics tracking and worked on trend analysis.
- Got Promoted as SCCM L3 admin, SCOM admin and Desktop support admin l3.
- Worked in BCP, Patch updates and updating policies. Worked on adding maintaining security groups, also worked on active directory in adding and deleting and updating roles.
- Worked as SME for SD in my Tenure.
- Worked in inventory management for assets.
- Worked on VMware admin support in monitoring profiles and maintenance, Outlook and exchange admin, windows admin and Citrix support.
- As a SME, checked status of work, creating RCA, scheduling colleagues for work in SLA and adhere to process, procedures and meetings.
- Monitor desktop queue, Troubleshooting issues related to desktop OS.
- Advertising applications through SCCM.
- VM ware l3 admin in adding roles for VDI machines.
- Security patch updates.
- Worked as active directory admin, resolving issues based on registry.
Senior Tech Support Analyst
PWC
12.2013 - 12.2014
- Worked as senior tech support analyst.
- Worked in US and UK support.
- Worked as MS Office admin, windows admin, Mac support, Windows exchange support.
- Worked in printer support /Application support.
- Worked in chat support in the process.
- Worked in knowledge base creation and creating KB's and providing KT for new joiners.
Senior Software Engineer
Accenture
11.2008 - 02.2011
- Worked on ITIL framework, service managed tools, ITIL framework, IT infrastructure and applications, Service now.
- Administrating MS windows server, Active directory, Exchange server, Microsoft support and Networking devices.
- Maintain and troubleshoot LAN/WAN networks in different properties.
- Handling outage and escalating to operations group.
- Performing user/Resource/distribution/contacts creation/deletion and configuration.
- Performed desktop migration from XP to windows 7.
- Responsible for hardware and software applications for workstations.
- Configuring printer devices.
- Issuing VPN certificate and troubleshooting VPN issues.
- Maintaining and Troubleshoot blackberry and IPhone support.
- Configuring and troubleshooting outlook mailbox and exchange servers.
- Worked in Citrix and VM ware support.
- Worked in IT documentation and creating KB's.
- Worked Remedy and ticketing tool.
Senior Technical Support Engineer
Mphasis and Hp company
06.2007 - 10.2008
- Worked on Service now, stakeholder management, Incident management, Service restoration.
- Worked in Desktop support, MS office, exchange and outlook support.
- Worked in Telnet services, RDC, Lotus notes configuration, networking support.
- Worked on peoplesoft HRMS tool.
- Worked on Server monitoring and application support for internal applications.
- Worked Maximo as ticketing tool.
- Worked in Citrix and VM.
- Worked in Telecom support (Cisco
- /Avaya).
Support Analyst
Wipro Technologies
01.2006 - 05.2007
- Worked on Snow and remedy tool for incident management, Incident analyst, SLA adherence, Process improvement.
- Involved with workflow management of incidents/Tickets using tool as Remedy.
- Controlling the key licensed different applications.
- Auditing and trend analysis to provide quality service to clients.
- Conducting KT sessions.
- Creating email templates, recorded KT sessions, worked on change requests/Problem incidents, worked on ejournals.
- Worked on plumtree servers.
- Worked on .net basics, c# and Ds, vb.net/oracle and pl/SQL.
- Worked on Unix scripts.
- Trained on corporate behavioral Team level activities like preparing KT plan, Roster etc.
- Incident call is done with clients to clear their issues.
- Worked on automation process for linking metrics in the process and worked on art ice improvements.
Education
Bhartiyar University
CoimbatoreBCA -
Bhartiyar University
CoimbatoreSkills
- Tech support
- ITIL certified
- VMware Vsphere
- SCCP
- Desktop Troubleshooting
- Desktop support lead
- SCCM
- Desktop Support
- Unix and linux l2 support
- Big data hadoop
- Cloudera Hadoop
- Network Administration
- Servicenow Tool
- Telecom
- SME
- Service Desk Management
- Exchange Administration
Certification
- MS Azure 104 admin, 06/2017
- ITIL v3 foundation, 06/2017
Languages
- Tamil
- English
- Hindi
- Telugu
- Kanada
Total Work Experience
17 Years 4 Months
Languages
Tamil
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
LinuxandUnix admin,Hadoop and Cloudera admin,SCCM
Tata consultancy services
11.2017 - 09.2025
KPMG project:SCCM ,Service Desk lead,Desktop admin
Tata Consultancy Services
12.2014 - 11.2017
Senior Tech Support Analyst
PWC
12.2013 - 12.2014
Senior Software Engineer
Accenture
11.2008 - 02.2011
Senior Technical Support Engineer
Mphasis and Hp company
06.2007 - 10.2008
Support Analyst
Wipro Technologies
01.2006 - 05.2007
Bhartiyar University
BCA -
Bhartiyar University