Balaji V
146/59 Paramakudi Nannusamy Street, Salem
Summary
Forward-thinking System Engineer with 2.3 years of experience as a IT support in dynamic multinational environments. Expertise in planning, installing, and maintaining large-scale systems and infrastructures, with a strong technical proficiency in Microsoft Endpoint Configuration Manager. Skilled in managing and resolving service tickets within SLA, with a strong command of escalation procedures and exceptional follow-up to deliver effective IT solutions. Adept at assisting end-user with technical assistance, ensuring timely and efficient resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SYSTEM ENGINEER L2 | SCCM ADMIN
Visionet Systems Pvt Ltd
01.2024 - 04.2024
- Serving as the first point of contact and resolving day-to-day Windows platform issues for end-users on both laptops and desktops.
- Utilizing ticketing tool to track and prioritize service incidents and requests tickets then provide best solution based on their issue.
- Ability to assist end-users remotely and provide high level of service to users seeking problem resolution.
- Providing expert support for end-users, ensuring optimal system performance and user satisfaction.
- Creating and managing IAM and MDM for end-user's account from company portal to access organizational account safe and securely.
- Handling user account's authentication, password reset and verification token issue.
- Supporting hybrid and dedicated ODC employee's network issues and respond to their queries effectively.
- Expertise in assisting VPN issues and resolve the issue in timely manner.
- Managing DL's for existing user id in active directory environment.
- Proficiency with SCCM (now known as Microsoft Endpoint Configuration Manager), including installation, configuration, and management of system.
- Monitoring and maintaining SCCM server 2019 and 2022 for updating latest software's, monthly patches and it's deployment to nodes.
- Ability to configure, deploy and troubleshoot software applications and updates to end-user machines.
- Weekly generate SCCM report and conduct team meeting to discuss about common issues and how to encounter them with L1 members.
- Experienced in Windows Server environments as SCCM integrates closely with them such as of Active Directory, DNS, DHCP, and Group Policy.
SYSTEM ENGINEER
INFOSYS Ltd
11.2022 - 01.2024
- Incident Monitoring and closure of calls using Infosys Desk tool by providing full-fledged support over 24/7 for customers.
- Supporting end users such as troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Providing system support in the office, resolving day-to-day issues such as BitLocker recovery, BSOD, MFA issue, and O365 apps.
- Providing application and software support to project people’s as per business requirements such as installation, version upgrading, plugin management and version vulnerability assessments.
- Managing Software license distribution and Microsoft Office 365 license distribution to individual id with proper business justification.
- Creating and managing user id in active directory environment and managing respective DL's as per project allocation.
- Installing and troubleshooting Citrix and VMware.
- Installing and troubleshooting VPN and handling other network issues such as proxy issue, gateway issue and client domain accessibility.
- Troubleshooting and resolving network issues from browser and web based application.
- Flexible, able to multitask and prioritize raised tickets and assist accordingly.
- Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop, and VPN connections.
- Configuring and troubleshooting of mail clients.
- Configuring and troubleshooting SCCM clients in end-user's machine.
- ISA activity for reimaging laptop through LAN and decommission request.
- All 3rd party vendor ticket co-ordination with client and Engineer.
- Knowledge in Active Directory (Machine Readd, DL Creation, Password reset).
DESKTOP SUPPORT ENGINEER
Pargavan Cyyber Solutions
03.2022 - 10.2022
- Walk the customer through the problem-solving process for desktop, data and server management.
- Directing unresolved issues to the next level of support personnel.
- Record repeated events and problems and their resolution in internal ticketing systems
- Deploy and install windows monthly patches and make sure everything are up-to-date.
- Supporting cross functional operating systems such as Windows, Linux, Mac, Android and iOS.
- Supported in audit functionalities and VC support.
- Perform remote troubleshooting steps through diagnostic techniques and support through mail and chat.
- Solving LAN and L1 network issues.
- Responsible for the maintenance and repair of routers, switches and backup systems integral to network functionalities.
- Installation of bulk OS for desktops and laptops.
- Installing computer hardware and software drivers.
Education
Bachelor of Engineering -
Dhirajlal Gandhi College of Technology (Anna University)
06.2020
Higher Secondary -
Bharathi Vidyalaya HR Sec School
05.2016
Secondary School -
Bharathi Vidyalaya HR Sec School
06.2014
Skills
- ITIL Framework
- ITSM Framework
- SCCM server and client
- Patch management
- Project Management
- Mobile Device Management
- MFA and Microsoft Intune
- Remote Troubleshooting
- Incident Management
- Windows Imaging / OS
- IT Infra support
- Technical Support
- Helpdesk Support
- Network support
- Mac OS (Hardening)
- DNS, DHCP and Firewall
- Ports and Protocols
- Virtualization Technology (Citrix workspace & VMware)
- Troubleshooting
Certification
- IT support (Professional), Coursera
- Amazon Web Service, Guvi
Disclaimer
I hereby declare that the information provided in this resume is accurate and true to the best of my knowledge. I am committed to upholding professional and ethical standards in all aspects of my work.
Timeline
SYSTEM ENGINEER L2 | SCCM ADMIN
Visionet Systems Pvt Ltd
01.2024 - 04.2024
SYSTEM ENGINEER
INFOSYS Ltd
11.2022 - 01.2024
DESKTOP SUPPORT ENGINEER
Pargavan Cyyber Solutions
03.2022 - 10.2022
Bachelor of Engineering -
Dhirajlal Gandhi College of Technology (Anna University)
Higher Secondary -
Bharathi Vidyalaya HR Sec School
Secondary School -
Bharathi Vidyalaya HR Sec School
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