Lahu Surse
Mumbai
Summary
Experienced SCCM Administrator & Intune, in IT I have 10+ years of expertise and experience, currently specializing in managing SCCM, Intune, and Microsoft 365 environments for large-scale enterprises. Demonstrates a proven track record in patch management, application deployment, Windows image customization, and compliance management. Skilled in supporting MECM (SCCM) infrastructure, Active Directory, and Azure Intune solutions, with extensive hands-on experience in automating deployments, troubleshooting, and ensuring secure Mobile Device Management (MDM). Committed to enhancing operational efficiency through innovation, collaboration, and a results-driven approach.
Actively engaged with others, suggesting improvements to business procedures that increased results.
Systems Engineer focused on supporting large-scale software systems.
Innovative engineer with background in diverse engineering projects, including design optimization and process improvement. Strong analytical skills, adept at problem-solving and implementing efficient solutions to enhance productivity. Proven ability to lead teams towards achieving project goals within deadlines, significantly improving operational efficiency and reducing costs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Engineer (SCCM, Intune & Active Directory)
Capgemini Technology Services India LTD.
Mumbai
07.2022 - Current
- Managed Microsoft MECM server 2019 infrastructure supporting over 2500 users, desktop workstations, laptops, and Server.
- Provided SCCM and Intune support to Fresenius Client, managing MECM Server 2016 for 2000+ users.
- Support Microsoft customer in the implementation of Intune/Azure Mobile device Management with MECM hybrid environment.
- Creating Applications for Win10/11 devices via Microsoft Endpoint Manager Console.
- Application Patching, creating applications, collections, groups, limiting collection, deployment of applications, distribution content on DPs.
- Resolving the Task sequence, OSD, image management, autopilot profile failures issue troubleshooting and resolving issue.
- Monthly patching, Application roll outs, Intune autopilot deployments failures troubleshooting.
- Created & deployed configuring Configuration Profile for endpoint protection & Configuration Policy.
- Implemented Windows Autopilot for pre-provisioned deployment over production.
- Reporting ability to create and interpret reports using SQL within SCCM.
- Creating KB article documents and providing guidance to the concerned teams for SCCM agent troubleshooting Support and troubleshoot technical issues related to Intune.
- Created & deployed Deploy and manage mobile applications (Windows) management policies with Azure including MAM.
- Isolation of error code with the help of configuration manager trace log tools.
- Manage MECM Software Update Point (SUP) and Perform scripting to automate functions.
- Managing the Intune Endpoint Microsoft 365 & Entra ID Admin center.
- Provided support With MECM compliance and application request, maintain the compliance report.
- Implementing and managing security policies to protect devices and data is a core function of Intune.
- Intune helps monitor device compliance with security policies and identify noncompliant devices.
- Isolation of error code with the help of CM trace log tools.
- Grant access of SCCM, BitLocker, copilot group via command prompt commands. And through active directory AD groups. Adding users' devices to copilot apps access via adding FPRS portal and AD group.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Conducted system testing and troubleshooting to ensure optimal functionality.
- Provided technical support and training to clients on system operations.
- Managed software installations and upgrades for various systems environments.
- Documented system processes and configurations for future reference and training.
- Analyzed user requirements to develop effective technical solutions.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Installed and configured operating systems, middleware products and databases.
- Finished projects on time and within budget.
- Communicated with clients and coworkers about analysis results.
- Coordinated activities with suppliers, contractors or other departments.
- Performed testing to determine functionality or optimization.
- Analyzed design or requirement information for equipment or systems.
- Created accurate project specifications, documenting in technical manuals.
- Conducted analyses addressing failure, reliability or yield improvement.
- Avoided data loss by creating back-ups of programs.
- Generated engineering documentation and oversaw design projects.
Technical Support Engineer (SCCM)
Wipro Technologies.
Mumbai
04.2019 - 07.2022
IT Infrastructure Support
Kalinfo Services Pvt Ltd
Mumbai
09.2018 - 04.2019
Senior EUS engineer (Sccm & VIP Support)
Microland Limited
Mumbai
10.2017 - 09.2018
Senior Information Technology Support Engineer (Technical Support)
Kalyx Infotech India Pvt Ltd (Client Teleperformance PVT Ltd)
Mumbai
07.2016 - 10.2017
Customer CSE
Intelenet Global services Pvt Ltd
Mumbai
08.2015 - 07.2016
Education
BSC IT -
Valia College of BMS & BSC IT
MumbaiSkills
- Infrastructure Management
- Microsoft Endpoint Configuration Manager
- Microsoft Intune
- SCCM management
- Intune integration
- Windows deployment
- Azure services
- Active Directory
- Technical troubleshooting
- Patch management
- Software distribution
- System administration
- Data analysis
- Effective communication
- Problem solving
- Attention to detail
- Project coordination
- Knowledge sharing
- Help desk software
- Incident management
- Process isolation
- User experience design
- Continuous integration
- Operating systems
- Information security
- Technical support
- Configuration management
- ITIL framework
- Analytical thinking
- Virtualization technologies
- Compliance management
- Documentation and reporting
- IT infrastructure
- System monitoring
- Technical analysis
- Server management
- Network infrastructure administration
- Cybersecurity frameworks
- Hardware troubleshooting
- Quality assurance
- Mobile devices
- Software development
- Hardware and software installation
- IT management
Certification
- BSc IT Graduate, Valia College of BMS & BSc IT, Mumbai, Maharashtra
- Certified Udemy MS Office 365
- Certified Udemy ITIL Foundation4
- Certified Course MSCE Server 2019
- Certified Udemy MECM & MDM
- Certified AZ-900 Fundamentals
- Certified MD-102 Microsoft 365 Endpoint Administrator
- Systrack L1 Help Desk Assist, Resolve & Assist for ITSM
Incident Management
End to end incident handling, quality incident handling, within SLA., Updating work notes, users update daily basis as per incident dependencies like, Assigned, in progress, awaiting user feedback, scheduled work, Local IT customers feedback, Supplier feedback, Problem resolution, change implementation, Internal Investigation Obsolete update from service now too within SLA., Handling failure and request category incidents, Coordinating with MS support, MIM & Taskforce call
Additional Technical Knowledge
- Reporting, Ability to create and interpret reports using SQL within SCCM.
- Prioritized Vulnerability mitigation requests, Worked on upgrading/removing Obsolete applications from the endpoints within the SLA.
- Troubleshooting, Being able to diagnose and resolve issues related to device enrollment, policy enforcement, and application deployment is vital.
- Networking, Understanding of networking concepts and protocols relevant to SCCM administration.
- Device Management, Enrollment Intune enables security onboarding of devices through various methods like automatic enrollment (using tools like Apple Business Manager or Android Enterprise) or manual registration.
- Configuration and Compliance, Setting up and enforcing security policies to meet organizational standards is crucial. This includes managing device settings, security baselines, and ensuring devices meet compliance requirements.
- Remote Management, Intune allows for remote management of devices, including updating software, troubleshooting issues, and managing devices from anywhere.
Strengths
- Ability to work in a team
- Good time management
- Hardworking
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Hobbies and Interests
- Listening Song
- Watching Movies
- Outing
- Trekking
Disclaimer
01/01/26, Mumbai, Maharashtra, Lahu Surse
Core Competencies
- MD-102 - Microsoft 365 Certified, Endpoint Admin Associate, 961D95-8F32L2
- Microsoft AZ-900 Fundamental Certified, 7278EA-859202, 10/23
- MCSE Windows server 2016 on VMware from Attari classes, 2019
- ITIL Foundation v4
- Incident management Tool, Service now, symphony, SM9, HP Service Manager
- Knowledge of meeting applications, Teams, skype, zoom
- Knowledge of antivirus, encryption application, BitLocker management, DLP, McAfee
- Working experience in Active directory, Entra AD, GPO management, Microsoft Entra
Personal Information
- Father's Name: Pandharinath Surse
- Date of Birth: 02/09/91
- Gender: Male
- Nationality: Indian
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
- Im intrested trekkings, working on fort rennovation
Timeline
System Engineer (SCCM, Intune & Active Directory)
Capgemini Technology Services India LTD.
07.2022 - Current
Technical Support Engineer (SCCM)
Wipro Technologies.
04.2019 - 07.2022
IT Infrastructure Support
Kalinfo Services Pvt Ltd
09.2018 - 04.2019
Senior EUS engineer (Sccm & VIP Support)
Microland Limited
10.2017 - 09.2018
Senior Information Technology Support Engineer (Technical Support)
Kalyx Infotech India Pvt Ltd (Client Teleperformance PVT Ltd)
07.2016 - 10.2017
Customer CSE
Intelenet Global services Pvt Ltd
08.2015 - 07.2016
BSC IT -
Valia College of BMS & BSC IT