Harish G

Summary

Seasoned System Administrator with 11-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments and Patch management.

Overview

11

years of professional experience

Work History

SCCM Engineer

Sony India Private Ltd Pay Roll of (Encora Innovations Labs)

10.2015 - 09.2023

Windows Patch deployment and Patch Management
Application Deployment
Good understanding of software deployment process
Provide monthly reporting of patching activity
Handling Endpoints which is end to end
Troubleshooting if any issues in deployment of app and Installation
Analyzing and applying patches, service packs and infrastructure updates
Perform software distribution and ensure successful deployment to end assets
Application and Software Package creation and deployment
Creation and Managing Patch Testing and Patch Deployment to all workstation and servers periodically
Patch management using Windows Server Update Services (WSUS)
Good Experience in Application Management in SCCM and troubleshooting through logs
Managing Windows Software Updates Distribution
Testing Patches and Applications on Pilot devices
Troubleshooting client applications
Generating bitlocker key from AD
Enrolment of BYOD devices on Intune
Enrolments of devices including BYOD
Enrollment of MS Intune on devices
Troubleshooting application installation failures
Analysis of SCCM related Log files
Handling Priority based incidents and route them to right resolver group if the issues are not in scope of support
Installing the applications from the SCCM
Handling Incidents on Service now
Having hands on experience in creating custom reports.
Optimized engineering processes by implementing innovative solutions and streamlining workflow.
Nexthink Monitoring
Streamlined software deployment processes to ensure timely delivery and installation across the organization.
Developed custom SCCM reports, providing valuable insights into system performance and user activity trends.
Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
Resolved issues and escalated problems with knowledgeable support and quality service.

Remote Support Engineer

SAP LABS Pay roll of (InKnow Tech Private Limited)

05.2014 - 06.2015

Generating the Host Compliance Report ( Antivirus & SCCM ) every day and take necessary steps to remediate the machine
Remediating the McAfee HIPS, Virus enterprise scan
Remediating the SCCM issues of the client machine
Monitoring and generating dashboard report of all end user Backup Agent (AUTONOMY (HP) CONNCTED DATA PROTECTOR 8.6)
Maintaining & managing all the end user BACK UP ACCOUNTS ( Canceling , activating , keeping the accounts on HOLD )
Notifying the users on installing and maintaining backup agent
Assigning the TLM (Total life cycle management) quota
Managing Active Directory accounts - Creation/deletion/group access/password reset
Handling the Hard Disk Encryption software –Pretty Good Privacy (PGP )
Generating the WDRT tokens to unlock the locked Disk
Assisting the end user’s in sending and receiving the PGP encrypted mails
Troubleshooting the all issues related to the PGP
Creating and deleting the PGP profiles
Managing RSA soft Tokens and Hard Tokens
Issuing the RSA Hard token to end user’s according to the IT security guidelines
Activating & deactivating the RSA cards and resetting the RSA PIN on user requests
Adding and removing user id into security groups
Good hands on experience and basic troubleshooting Citrix client issues
Troubleshooting VPN Connection issue’s (tools : F5 Network client, BIG-IP edge client, Microsoft Direct access)
Handling issues of various applications like MS-LYNC 2010, MS-OFFICE 2010, Power management software, SSO (single Sign On), Antivirus, and SAP Applications
Deploying the Windows 7 images as per the client requirement
Supporting on windows 8.1 OS
Installed & configured Network printers to the client machine
Good knowledge on ticketing tool: IT Direct (SAP Developed), Remedy
Providing the Access to file server to the user under Group Share Admin Tool
Generating the asset reports of server’s network equipment, desktops, during external audit
Monitoring the production servers, network utilization, disk utilization, using Orion performance monitoring tool
Troubleshooting android and Ios issues
Configuring Afaria, VPN ,SSO,MS LYNC and soft token on Android and IOS devices
Handling issues related with SAPGUI (R3 systems)
Installation of SAPGUI on client PC’s
Resetting Citrix profile
Configuring single sign on Citrix desktops
Microsoft bit locker administration
Creating Distribution lists
Creating share folders for user through (Share admin Tool).

Technical Support Engineer (L-1)

Acropetal Technologies

08.2012 - 04.2014

Managing & maintaining incidents
Working on Remedy Ticketing tool, need to look on SLA breaches
Providing 2nd level support for desktop and laptop related issues
Troubleshooting client application related issues (Includes – MS office 2007,2010 Oracle, SQL, VM ware,Citrix,QC,QTP )
Troubleshooting VPN client (Cisco VPN, SSL VPN – Juniper, Check point )
Academy Training software installation (Includes –installing and configuring SQL & Oracle database application, Adobe application software, VM ware, virtual machine)
Providing the weekly report
Providing 1st level support for network related issues
LAN troubleshooting
Moving LAN port to various VLAN
Coordinate with network team for any higher level support
Troubleshooting Wi-Fi & client configuration
Attending V C calls
Other activities: Coordinate with vendor for various Hardware related issue for desktop installation
Citrix Thin client installation
SCCM & Antivirus client, manual checks and update on weekly basis
Coordinate with training team for various software installations on request basis
Coordinate with training team for various software installations on request basis
Setting up the video conference room using Tandberg devices for Client meetings
Printer installation
Configuration & Troubleshooting in outlook
LAN Troubleshooting
Wi-Fi Configuration
Application Installation And Troubleshooting
OS Installation and troubleshooting
IE Setting Troubleshooting
Giving requested rights and privileges on the PC and network drives
Academy Training software installation(, installing and configuring SQL & Oracle database application, IBM application, Adobe application software, VM ware, virtual machine)
Network Printer sharing and configuration
Installation of windows OS as a Virtual Machine
Installation of applications/Anti-Virus on windows server
Installation and trouble shooting of different application software using in Cognizant from remote connection tools (Dame Ware)
Managing and maintaining McAfee endpoint protection manager antivirus server for Windows client operating system.

Education

E

Diploma in Electronics and Telecommunication
SSLC

Skills

Mobile Device Management

Patch management

Infrastructure Management

SCCM troubleshooting

Endpoint Protection

System Administration

Incident Management

Software Deployment

Change Management Process

Citrix Workspace Environment

Vulnerability Scanning Tools

Vulnerability Assessment

Technical Support

Active Directory Management

Performance monitoring

Core Strength

SCCM
MS Intune (MDM)
Active Directory
Citrix Studio Console management.

Courses Training

Completed A+, N+, Certification Course
Completed MCSA and CCNA Certification Course

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

SCCM Engineer - Sony India Private Ltd Pay Roll of (Encora Innovations Labs)

10.2015 - 09.2023

Remote Support Engineer - SAP LABS Pay roll of (InKnow Tech Private Limited)

05.2014 - 06.2015

Technical Support Engineer (L-1) - Acropetal Technologies

08.2012 - 04.2014

- , E