SWETANK

Leading global technology consulting firm specializing in digital solutions.

• Built and supported web-based applications, enhancing user experience.
• Resolved customer issues from emails and tickets with proactive measures.
• Collaborated with MCA-governed offices to supervise and liaise with various government entities, ensuring compliance with regulations.
• Resolved daily Java-based application issues to ensure uninterrupted operations.
• Efficiently scheduled and monitored Business Intelligence reports to enable informed decision-making.
• Worked on the application and infrastructure-related issues that came from the BO users.
• Provided the database role as required by the user.
• Filtering and providing the necessary data to the Customer's Mart for the campaign using scheduled jobs in FRMS and the Matalin ETL Tool.
• Monitoring the batch jobs of the daily process run, and re-triggering them based on the type of error causing failure.
• Supporting the development and other operations teams for faster resolution of production issues within defined timelines.
• Monitoring log files on a timely basis to take proactive steps for issues found during the smooth running of the application.
• Working on tools: DB Visualizer, FRMS, Matillion, ServiceNow, Data Hub, SnapLogic, and PuTTY Connection Manager.
• Escalating incidents to L3 and other support teams, if necessary, with investigation.
• Involved in onboarding fresh team members and provided knowledge transfer to them regarding the flow of the entire process.
• Oversaw application servers and server management.
• A leading global technology consulting and digital solutions company.

• Company Overview: A global leader in consulting, technology services, and digital transformation.
• Experience in application support and production support for web methods B2B.
• Addressing customer issues received via mail or tickets, prioritizing, and resolving them in accordance with SLA.
• Serving as a Subject Matter Expert (SME) to deliver services as per SLA agreements.
• Resolving Java-based application issues on a daily basis, ensuring seamless functionality.
• Used CloudWatch to check regular logs in AWS.
• Utilized multiple AWS services, such as EC2, SNS, etc.
• Managed auto-scaling and instance health in the AWS environment.
• Checked multiple Lambda functions and S3 services in AWS.
• Scheduled and monitored Business Intelligence reports to streamline data analysis and decision-making.
• Monitored global B2B transactions through B2B web methods, and other EDI tools.
• Conducted follow-ups with B2B trading partners to resolve failed transactions and certificate-related issues.
• Worked on web-based and mobile-based applications.
• Efficiently handled issues on a global scale.
• Ensured that the SLA was met while resolving the cases.
• A global leader in consulting, technology services, and digital transformation.

• Company Overview: Provides IT services and business solutions in the telecom and banking sectors.
• Team: Data Warehouse
• Involved in a project related to telecom banking, processing call detail records (CDRs).
• Handled the manual and automated collection of CDR files.
• Implemented backend scripts for file conversion and dumping.
• Executed daily scripts to check for missing files, and processed them manually as needed.
• Managed the decoding of files for client requests.
• Configured new level openings and trunks, ensuring smooth operation post-configuration.
• Responsible for ticket raising and closing.
• Generated and sent daily reports, such as audit reports and dashboards.
• Provides IT services and business solutions in the telecom and banking sectors.