MATHINA A

Dedicated and result oriented professional with 4 years in IT experience in the diversified field of Unix and Sql Application support. Skilled in analyzing application logs, troubleshooting incidents, performing root cause analysis, and ensuring high availability of critical enterprise systems. Known for timely resolution of issues, strong communication with cross-functional teams, and commitment to service level agreements (SLAs).

Project name: Galaxy, Domain: Claims process, Technologies: Oracle 18c, Postman, Khafka, WinSCP, In this application the full claims workflow will be processed., The most critical application and workflow is to be processed separately for many types of claims in the insurance industry like cashless, reimbursement and PHC, One of the part is for digitalization of claim to avoid manual entries worked along with vendor in the process by using khafka., Need to check logs for finding the issue in the application behavior by using the WinSCP, opensearch.

Domain : PHC - Managing Application error, wellness regarding issues, Health checkup wallet balance issues, Outpatient health checkup monitoring issues.

• Presenting the daily standup meeting and updating the pending status.
• Write and execute SQL queries to fetch, update, or validate data for troubleshooting and reporting purposes.
• Assist in RCA documentation for high-severity incidents and contribute to preventive measures.
• Analyzing the repeated issues and create the JIRA tickets for the issues and follow up the pending PI tickets.
• Need to monitor the application issues if there is any new CR or rootfix or application enhancement has been deployed in the production and need to submit the impact summary report for the same.
• Collaborate with L3/Development, QA, DBA, and infrastructure teams for bug fixes, enhancements, and RCA.
• Analyze application logs (via Unix command-line) to identify root causes of issues and resolve them within SLA timelines.
• Provide on-call support and handle P1/P2 incidents, ensuring timely communication with stakeholders.

 I hereby declare that all the information given above is true and correct to the best of my knowledge