Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaswanth Jayasankar

Chennai

Summary

Detail-oriented L2 Production Support Engineer with 3 years 8 Months of experience in managing and optimizing production systems within the E-commerce sector. Proficient in incident management, root cause analysis, and SQL querying, with a strong focus on automating operational tasks through shell scripting. Experienced in utilizing tools such as JIRA Service Management, AWS CloudWatch, and Autosys to enhance system reliability and application uptime. Collaborates effectively with cross-functional teams to ensure efficient production operations.

Overview

5
5
years of professional experience

Work History

L2 Production Support Engineer

Fintech Software Solutions
Chennai
01.2021 - 08.2025

Provided two-sevenths L2 support for critical business applications, ensuring high availability and minimal downtime.

Identified and resolved production issues utilizing Oracle SQL, SQL Server, and Linux commands.

Managed service requests and incident tickets via JIRA Service Management, meeting SLA requirements.

Performed proactive application and infrastructure monitoring with AWS CloudWatch, escalating anomalies promptly.

Analyzed application logs using WinSCP and PuTTY to expedite issue diagnosis and resolution.

Monitored batch jobs with Autosys, conducting job scheduling, failure analysis, and recovery procedures.

Automated operational tasks through Shell Scripting, enhancing team efficiency while reducing manual workload.

Collaborated in root cause analysis discussions for recurring incidents, contributing to effective long-term solutions.

Education

Bacherlor of Computer Science -

Dr.M.G.R. Educational And Research Institute
Chennai
01-2021

Skills

  • Oracle SQL and shell scripting
  • Linux troubleshooting and incident management
  • AWS CloudWatch and application monitoring
  • WinSCP and PuTTY access
  • JIRA Service Management
  • E-commerce systems management
  • ITIL processes

Timeline

L2 Production Support Engineer

Fintech Software Solutions
01.2021 - 08.2025

Bacherlor of Computer Science -

Dr.M.G.R. Educational And Research Institute

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Jaswanth Jayasankar