Anand Singh
Dewal
Summary
To work for an organization which values its human resources as most valuable asset and provides opportunities and congenial work environment where I can utilize my skills knowledge and experience in the company's business enhancement.
Experienced service advisor with a strong background in technical support and problem-solving. Expertise in operating CRM systems and managing service workflows has led to improved customer interactions and timely resolution of vehicle issues.
Overview
11
11
years of professional experience
Work History
Service Advisor
Cargo motors Delhi pvt ltd
Delhi
11.2024 - Current
- Assisted customers with service inquiries and vehicle issues.
- Scheduled appointments and managed service workflows effectively.
- Provided detailed explanations of services and repairs to customers.
- Worked as service advisor cum C R M system operator in CARGO MOTORS (DELHI )
Service advisor
CARGO MOTOR DELHI PVT. LTD (TATA MOTORS)
Delhi
04.2018 - Current
- Worked as service advisor cum C R M system operator in CARGO MOTORS (DELHI) PVT LTD (DELHI)
- (Commercial vehicle dealers)
senior Service advisor ILCV&MHCV
PASCOS (TATA MOTORS)
Delhi
05.2022 - 11.2024
- (Commercial vehicle dealers)
- Provided technical support for vehicle issues and recommended appropriate solutions.
AWM ILCV (CNG)
PASCO MOTOR LLP (TATA MOTORS)
Gurugram
01.2022 - 05.2022
- (Commercial vehicle dealers)
Billing executive CRMDMS
AUTOMOBILE STERLING (TATA MOTORS)
Ghaziabad
09.2015 - 03.2018
- Worked as a Billing executive cum C R M system operator in Automobile sterling GZB (U.P)
- (Commercial vehicle dealers)
Service supervisor
SJS MOTORS (TATA MOTORS)
Meerut
11.2014 - 08.2015
- Worked as service supervisor cum C R M system operator in SJS motors Rithani, Meerut (U.P)
- (Commercial vehicle dealers)
Education
B.A -
shri dev suman university
UttarakhandDiploma in mechanica -
Singhania University
RajasthanSkills
- Handling AMC and job card on system
- Handling FSB & AMC claim on system
- Handling Tata zippy & Tata alert complaints
- Handling all workshop billing on system
- Handling customer satisfaction
- Handling PDI & II PDI Job card on system
- Operating C V channel connect
- Open & closed job card on system
- Operating Tata motors business intelligence
- Operating CRMDMS
- Operating TDS application
- Handling automation process
- Responsible for handling maintenance activities
- Operating System
- Windows XP
- Windows 7
- Handling maintenance activities related to Auto ancillary
- Handling QRT process
- Responsibility for job card opening & closed settlement
- Operating Tata T D S version no 76
Hobbies and Interests
- Learning
- Book
- Travelling
Training
- Two months, Oberoi Motors, Dehradun, Uttarakhand
- Five months, JB Motors, Hapur, Uttar Pradesh
- Eight months, SJS Motors, Rithani, Meerut, Uttar Pradesh
Disclaimer
I hereby declare that all the information furnished by me is true to the best of my knowledge and belief.
Languages
- Hindi
- English
- Gharwali
Personal Information
- Father's Name: Dharam Singh
- Date of Birth: 08/15/97
- Marital Status: Married
Languages
English
First Language
Timeline
Service Advisor
Cargo motors Delhi pvt ltd
11.2024 - Current
senior Service advisor ILCV&MHCV
PASCOS (TATA MOTORS)
05.2022 - 11.2024
AWM ILCV (CNG)
PASCO MOTOR LLP (TATA MOTORS)
01.2022 - 05.2022
Service advisor
CARGO MOTOR DELHI PVT. LTD (TATA MOTORS)
04.2018 - Current
Billing executive CRMDMS
AUTOMOBILE STERLING (TATA MOTORS)
09.2015 - 03.2018
Service supervisor
SJS MOTORS (TATA MOTORS)
11.2014 - 08.2015
B.A -
shri dev suman university
Diploma in mechanica -
Singhania University