ANAND THIRUVENGADAM
Service Delivery Manager
24, Rathna Nagar, Chennai,Tamilnadu
Summary
Experienced and dynamic PMP Certified Project Manager who excels at project team motivation and leadership. Brings 13 years of successful experience meeting project objectives and goals. Has a Bachelor's Degree in Electrical and Electronics Engineering and the skills to bring project goals into reality.
Core Qualifications
Terrific interpersonal and communication skills
Able to see the project vision
Motivates project members toward project objectives
Consults regularly with executive management
Monitors and tracks progress
Able to make tough decisions
Excellent problem-solving abilities
Overview
15
15
years of professional experience
Work History
Service Delivery Manager
AstraZeneca India Pvt Ltd
Chennai, Tamil Nadu
02.2015 - Current
- Develops technical expertise and shares knowledge as required with project teams working on the development, implementation, maintenance and improvement of IT Infrastructure Operations solutions.
- Provides support in reviewing technical designs and ensuring adherence to the Organization's Architecture Roadmap, Information Services Strategy and High Level Designs, as well as regulatory requirements and standards
- Govern the delivery of assigned Service Projects ensuring robust business case tracking, delivery and subsequent benefits realization are tracked and managed.
- Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals
- Provides support with performance analysis and document solution components
- Assists in the design, development, configuration and documentation of infrastructure components
- Assists more senior employees in defining infrastructure solutions, ensuring alignment with the target benefits and value expected
- Gathers and collates management reporting information on existing infrastructure solutions and services
- Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to maintain and/or expand service levels
- Supports investigations of problems within existing solutions utilising ITIL V3.0 principles
- Must demonstrate the capability to identify and propose innovative solutions to improve service performance
- Provide support and participate in the Change Control Board and change control process.
- Responsible for coordinating activities and resources in support of technical projects for the various teams in multiple technology environments.
- Perform delivery management functions (development, support and maintenance services) in an on-shore off-shore model, collaborating with technology managers to identify and execute appropriate projects.
- Assist in carrying out the release and project management activities from off-shore.
- Communicate delivery progress and status periodically to senior management & stake holders.
- Setup measurements and KPI reporting for global service delivery.
- Develop service review meetings with key stakeholders; establish SIP for identified areas of improvement.
- Analysis of major incident data to produce recommendations for service improvement and handling/inputting to continuous improvement projects as required.
- Participate (or lead/own as appropriate) in the creation, client approval and execution of the Project Management Plan.
Associate Consultant
FLSMIDTH PVT.LTD
CHENNAI, TAMILNADU
01.2011 - 01.2015
- Set up permission levels and permissions for individual users, SharePoint and Active Directory groups, libraries, and lists.
- Set up and provided day-to-day end-user support through email, desktop, and telephone support in a highly collaborative team environment.
- Design, configure the web parts, Creating site templates.
- Deployed and customized collaborative and publishing site collections, sites, web parts, document libraries, lists, and viewsConfiguring workflows and generating site usage reports.
- Installed and configured MOSS 2007.
- Designed branded SharePoint pages, Master pages, Web Parts.
- Created Document Libraries within SharePoint 2007 to allow for version control and simultaneous, multiple users.
- Patch Deployment (Installing security patches on all the servers using Shavlik Net Protect).
- Used DocAve V5 (a tool from IBM) to perform backup and restore operations for the Sharepoint sites.
- Creating new content databases for My sites.
- Troubleshooting check-in and check-out\Workflow issues\and other basic issues with SharePoint.
IT Consultant
LOGICA INDIA PVT LTD
BANGALORE, KARNATAKA
06.2009 - 01.2011
- IBS Netherland is nothing but it is a banner under which the internal business services for Logica Netherland works.
- It is internal service that Logica offers for its employees Responsibilities:.
- Administration 2007 MOSS Environment (Creation, Backup and Restore, User administration).
- Creating partner workspaces for the external partners to access sharepoint sites.
- Design, configure the webparts, Creating site templates.
- Configuring workflows and generating site usage reports.
- Tracking down missing files and also, restoring files and mails.
- Backing up of data.
- Giving permissions on mailbox and file shares.
- Deploying softwares using SMS\SCCM and providing support for RSA Secure client Remote access.
- Reinstalling operating Systems and supporting issues regarding Blackberry email Synchronization.
- User account administration(Creation of DL,Mailbox, public folders and managing permissions).
Subject Matter Expert
SUTHERLAND GLOBAL SERVICES
CHENNAI, TAMILNADU
08.2006 - 12.2008
- Support OS issues related to software and hardware.
- Also been a mentor of handling a team of 10 to provide floor support in the queries related windows.
- Been an Escalation engineer to provide the support for windows vista networking.
Education
Bachelor of Electrical and Electronics Engineering - undefined
Anna University
Higher Secondary - undefined
Sai Matriculation Hr.Sec. School
10th - undefined
Project Management Professional (PMP) Certified ITIL V3 Foundation Prince2 Foundation Prince2 Practitioner - undefined
Timeline
Service Delivery Manager
AstraZeneca India Pvt Ltd
02.2015 - Current
Associate Consultant
FLSMIDTH PVT.LTD
01.2011 - 01.2015
IT Consultant
LOGICA INDIA PVT LTD
06.2009 - 01.2011
Subject Matter Expert
SUTHERLAND GLOBAL SERVICES
08.2006 - 12.2008
Bachelor of Electrical and Electronics Engineering - undefined
Anna University
Higher Secondary - undefined
Sai Matriculation Hr.Sec. School