Shrinidhi Shetty

• Follow up with third-party providers to ensure timely delivery of orders and escalate issues as necessary.
• Monitor the backlog and take appropriate actions to ensure orders are processed efficiently.
• Target high-value orders to meet monthly forecast.
• Identify and address process gaps that cause delays in the order fulfillment process and enhance efficiency and reduce costs.
• Conduct weekly calls with project managers and providers, as well as with internal teams, to discuss ongoing projects and identify areas for improvement.
• Prepare a forecast for the next month based on current trends and historical data.
• Manage inventory of CPE/Switch hardware and ensure adequate stock levels
• Plan and coordinate joint migrations with different teams, ensuring seamless execution
• Ensure that vendors comply with contractual terms and conditions
• Coordinate with vendor managers to resolve any issues that arise in a timely manner

Project for Telefonica (May 2017 – Feb 2020)

• As an SME to keep a track on three of the high priority regions and train the team mates for crisis management.
• Proactive tracking of the orders placed in and out of the system.
• Forecast upcoming issues and have a backup plan ready and provide immediate support for the high priority installation.
• Doing Audit for Incident & Change Request and preparing reports (Daily & Weekly) of Incident, Change, Problem and Interactions.
• Being alert on the minute errors on network details.
• Responsible for monitoring the mail box and to respond within the SLA .

Project for British Telecom (Nov 2015 – April 2017)

• Handling priority Issues and Responding to alerts on monitoring tools.
• Ensuring projected client parameter to be met on time by meeting SLA and handling escalations.
• Ensuring customer Satisfaction in customer service by reducing customer complaints.
• Creating AD users Email on windows server.
• Enhancing skills of team and providing training to the team, Providing updates from client.
• Design lean process for waste reduction and more productivity along with enhancing the Quality of work up to the standards.

• Providing new DTH and Data connections and upselling the current uses.
• Provide remote tech support to users by troubleshooting various issues.
• Provide immediate assistance at any point of the day during Total loss of service.
• Helping users with Billing issues and info on the service bought.
• Being available on mobile 24/7 for specific emergency services.