Anand Vakkalanka

• Transitioned the cash application process from FIFO to a remit-based approach, increasing adherence among South, East, and West customers.
• Developed and implemented an OCR tool for touchless payment clearing, improving efficiency and ensuring audit compliance.
• Enhanced invoice matching accuracy and reduced outstanding receivables through system updates and streamlined reconciliation processes.
• Assisted with month-end and year-end closing, including account reconciliations and variance analysis.
• Identified and resolved unapplied credits, reducing discrepancies and ensuring timely processing.
• Ensured compliance with policies and regulations while maintaining comprehensive documentation for audits.

• Managed 15 key accounts, driving high volumes and superior customer satisfaction.
• Delivered essential support during system transitions, demonstrating adaptability under pressure.
• Improved audit scores from 2.5 to consistently above 4.0 within months, highlighting rapid learning and execution.
• Successfully integrated accounts during a complex merger, earning commendation from stakeholders.
• Provided actionable analytics and reporting during a critical operational phase.
• Consistently achieved high NPS scores, reflecting exceptional customer service standards.
• Enhanced team efficiency by implementing macros that saved each team member an hour daily.
• Fostered team collaboration through initiatives that improved engagement and productivity.

• Account Management: Managed accounts receivable, ensuring timely collections and reducing delinquency rates.
• Dispute Resolution: Investigated and resolved billing disputes, implementing corrective actions to maintain client satisfaction.
• Claim Management Optimization: Collaborated with the development team to design and implement a tool on HRC, digitizing the claim management process and reducing resolution time.
• Efficiency Improvement: Enabled simultaneous management of multiple disputes, streamlining workflows and significantly reducing the time needed for dispute resolution.
• Internship Achievement: Handled over 50% of the volume of claims throughout the internship, demonstrating quick adaptability with only 2 weeks of training.
• Client Relations: Built and maintained strong client relationships to expedite payments and foster positive business partnerships.
• Analytical Expertise: Conducted detailed analysis of disputes and payment discrepancies, minimizing errors and ensuring accuracy.
• Regulatory Compliance: Ensured adherence to company policies and industry regulations in all collection and dispute activities.
• Problem Solving: Applied critical thinking to resolve complex financial issues in high-pressure situations.
• Financial Accuracy: Maintained precise documentation and audit trails to support financial transparency and accountability.

Project: Stress Testing using Copula Transformation
Tools: MATLAB
Description: Applied multivariate t-distributions and copula transformations to historical time series data for stock and derivative-based portfolios. Generated stress scenarios to assess portfolio risk under extreme market conditions. Utilized MATLAB for statistical modeling and analysis, providing insights into potential vulnerabilities and market shocks.