Anand Velhankar

Managing team of 45 associates , which includes Service Desk , L1 Support, L2 support and IT Logistics. Supporting more than 10000+ associates across globe.

My responsibilities includes

• Team Management
• SLA monitoring
• IT Logistics - Inventory management , Budget management , IT procurement , Vendor Management
• Involved in audits such as Quality, Information security Customer audits , Group audits
• Ex-com reporting
• Execution various internal projects like networking , new site implementation ,
• Liaison with vendors
• Work closely with commercial team for procurement
• Involved in IT environmental audits
• Coordinated with CIO in different operational issues
• Supervised operations team to support operational excellence and excellent customer service.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Communicated with customers to assess satisfaction with products and services received.

• Responsible for managing IT operations
• L1 , L2 team management
• IT Logistics Management
• IT procurement management
• SLA Monitoring
• Team management and co-ordination
• Documentation

• Heading a team of customer care executives
• Involved in project planning, costing and monitoring
• Sub-Contractor management
• Organized daily workflow and assessed appropriate staffing to provide service.

• Field service engineer - Managing daily customer calls
• Maintaining Desktop, Printers and other peripherals