Mohit Bhatnnagar
Head Of Operations Delivery
Gurgaon
Summary
Dynamic Operations Executive with over 15 years of diverse experience driving innovation and implementing strategic initiatives to achieve operational excellence. Expertise in managing projects and processes with a remarkable 99% quality and accuracy, while establishing SLAs, KPIs, and quality plans that enhance service delivery. Recognized for spearheading continuous process improvements and applying lean and Six Sigma principles to optimize end-to-end operations management. Proven catalyst for business growth, adept at identifying opportunities and leveraging market trends to develop new products, while fostering a culture of compliance and quality across teams.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Head of Operations Delivery
Prezent AI - Prezentium India Pvt. Ltd.
12.2021 - Current
- Partnered closely with the CEO and leadership team to define and execute strategic initiatives aligned with company goals and objectives.
- Led cross-functional teams to translate strategic vision into actionable plans, ensuring successful implementation through effective collaboration and alignment.
- Ensured seamless business operations by maintaining high standards of process productivity, quality, and Turnaround Time (TAT), meeting and exceeding service level objectives.
- Continuously identified and implemented process improvements, developing solutions to enhance operational efficiency, streamline decision-making, and optimize resource allocation.
- Managed end-to-end project lifecycles, from planning and scheduling to cost estimation, control, and resource optimization, ensuring timely and successful project completions.
- Cultivated and nurtured strong relationships with key stakeholders and clients, aligning business objectives with operational execution.
- Focused on talent development, quality monitoring, cost control, and driving process improvements to enhance profitability and client satisfaction.
- Served as a bridge between clients and the company, managing communications, defining work instructions, and collaborating on continuous process enhancements.
- Oversaw comprehensive training, development, and onboarding programs, ensuring a high-performing and engaged workforce.
- Chaired senior management meetings and process improvement initiatives, fostering cross-functional collaboration and driving lean activities for productivity gains, quality enhancements, and cost savings.
- Validated and implemented necessary controls for Key Performance Indicators (TAT/Accuracy), SOPs, SLAs, and SOWs, performing regular audits and validations.
- Engaged in financial management, including invoicing, budgeting, P&L oversight, salary administration, and financial approvals.
- Enabled product development processes, integrating post-market strategies, ensuring consistent design transfers, and successful product launches.
- Played an instrumental role in building the foundation for sustainable business growth, developing and implementing scalable processes, systems, and infrastructure to support rapid expansion.
- A pioneering provider of AI Based Communication solutions.
Senior Manager | Operations & GA (Finance)
MQDC, India
02.2021 - 11.2021
- Managed business operations by aligning people and processes for efficiency.
- Planned and monitored daily systems, defined metrics, and developed SOPs.
- Expertly handled cash flow, budgeting, and forecasting, with robust projection mechanisms.
- Implemented a comprehensive cost control program to optimize financial performance.
Co-Founder
Mercans Group, India & Turkey
11.2019 - 02.2021
Team Lead- Operations Delivery
Google, India | Virtusa, Gurugram
08.2016 - 11.2019
Market Research Associate
Global HRD Centre, Delhi
07.2015 - 07.2016
Senior Business Analyst (Part-time)
Aura Banking & Financial Services
10.2013 - 01.2015
Senior Business Analyst (Client Servicing)
Clones Media, Roorkee
07.2009 - 07.2013
Education
PGP - Lean Six Sigma
University of Massachusetts Amherst
01.2022
MBA - Business Analytics & Finance
DIT University
Dehradun01.2015
BBA - Corporate Secretaryship
Alagappa University
Chennai01.2012
Skills
- Leadership strategy
- Critical analysis
- Project Planning
- Resource Optimization
- Change Agent
- Strategy
- Road-map
- Operational Leadership Excellence
- Compliance
- Risk Management
- IT Operations
- Finance Operations
- Budgetary Planning
- Training
- Project Management
Notable Accomplishments
- Pioneered the concept of same-day project delivery in Prezentium, leading to significant success and increased revenue for the company.
- Collaborated on an AI project as a product creator, specializing in PowerPoint generation using AI technology.
- Received the prestigious Gold-Star Award in 2022-08, along with 6 Best Leader Awards and 2 Process Excellence Awards across the last three organizations, highlighting outstanding leadership and contributions.
- Took on a critical role as an Owner, overseeing India operations for Prezentium India and Prezent.ai, effectively managing a team of 150+ resources.
- Successfully implemented productivity metrics at Prezentium, resulting in an impressive 200% boost in productivity levels.
- Played a pivotal role in founding the PSS (Process Support Services) Department in India, leading to a 40% reduction in waiting times (TAT).
- Significantly improved process quality, raising it from 76.4% to an impressive 95%+, ensuring enhanced operational efficiency.
- Contributed to the development of a structured salary system, delivering cost savings, and conducted informative sessions on tax planning and investments, enhancing financial management within the organization.
Certification
Lean 6-Sigma
Personal Information
- Passport Number: L8728173
- Date of Birth: 10th Oct 1991
- Nationality: Indian
- ID Type: Passport
- ID Number: L8728173
It Skills And Interests
Windows, Mac, MS Office, Google Docs, Google Analytics, Jira, STATA, Asana, Trello, Quick Books, Zendesk, Salesforce, Advanced Excel, SPSS, R, Minitab, Stata, SQL, VBA, HTML, CSS, Chess, Strategy Games, AI Technologies, Blockchain, Cryptocurrency, Coin & Token
Training
- Google AdWords
- Google Display-Search
- Google Analytics
- PMP - Training
- FLM Training
- Lean 6 Sigma Black Belt
Timeline
Lean 6-Sigma
01-2025
Head of Operations Delivery
Prezent AI - Prezentium India Pvt. Ltd.
12.2021 - Current
Senior Manager | Operations & GA (Finance)
MQDC, India
02.2021 - 11.2021
Co-Founder
Mercans Group, India & Turkey
11.2019 - 02.2021
Team Lead- Operations Delivery
Google, India | Virtusa, Gurugram
08.2016 - 11.2019
Market Research Associate
Global HRD Centre, Delhi
07.2015 - 07.2016
Senior Business Analyst (Part-time)
Aura Banking & Financial Services
10.2013 - 01.2015
Senior Business Analyst (Client Servicing)
Clones Media, Roorkee
07.2009 - 07.2013
MBA - Business Analytics & Finance
DIT University
BBA - Corporate Secretaryship
Alagappa University
PGP - Lean Six Sigma
University of Massachusetts Amherst