Anand Vemdala
Mumbai
Summary
- Strong leadership and communication skills
- Extensive knowledge of the company’s processes and operations
- Ability to effectively set the team’s objectives
- Organisational skills and time-management ability
- Ability to mentor and train new team members
- Well-versed in industry-specific practices
- Ability to motivate employees and resolve internal conflicts
Overview
11
11
years of professional experience
Work History
OPD Team Leader
Apollo Hospitals Enterprises Limited
Navi Mumbai
03.2020 - Current
- To Lead and manage all the activities of the Outpatient Department (OPD) manpower and physical resources to ensure smooth operations to meet the departments objectives.
- Develops, in collaboration with Patient Services Manager, and implement an outpatient department strategy that is aligned to the hospitals vision and its current and long-term business objectives.
- Liaises with other managers across the organization to ensure that outpatient strategies and activities are integrated with other parts of the organization and align with the hospitals overall objectives.
- Ensures that all activities are conducted accurately, ethically, and according to the relevant policies, procedures, and standards.
- Manages the OPD staff, organizing staffing schedules to meet the needs for the OPD service, monitoring their performance for the purpose of periodic assessment and reporting to the Patient Services Manager.
- Controls and supervises employees in Medical Report Section, Registration, Appointment Section and all OPD Receptionists.
- Participates in the planning, creation, organization and introduction of new OPD Clinics.
- Prepares and submits reports on the OPD functions.
- Leads, directs, and controls all outpatient policies, procedures, and activities so that they meet the hospitals overall business objectives and protect the organizations patient relationship and public reputation.
- Develops and coordinates the Quality/Performance Improvement Program within area of responsibilities.
Senior Asst Customer Care.
Dr. L H Hiranandani Hospital
Mumbai
04.2018 - 03.2020
- Execute the Patient Experience Service Delivery Model for Customer Excellence across IPD/ OPD.
- Ensure that the customer/guest/patients is an informed user of the services across IPD/ OPD
- Execute programs to improve the quality of customer care across the IPD/ OPD
- Ensure correct & error free billing
- Schedule appointments of IP/ OP / EHC as per patient’s requirements
Guest Relations Executive
Sevenhills Hospital
Mumbai
04.2017 - 04.2018
- Present a professional and customer-focused approach to guests.
- Greet visitors warmly and make them feel welcome and attended to.
- Ensure guest satisfaction throughout their stay.
- Maintain cleanliness and tidiness in guest spaces and the lobby.
- Act as a liaison between guests and the hospital staff.
- Build strong relationships with guests to enhance their overall experience.
Receptionist
Paramount General Hospital & ICCU
Mumbai
11.2016 - 04.2017
- Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
- Scheduling appointments for patients
- Maintaining records and accounts of patients
- Assisting patients in filling medical forms
- Processing different payments for patients
- Transcribing physician notes
- Answering multi-line phone and transferring calls to direct and departments
- Maintaining the confidentiality of patient and doctor's information
- Preparing customer bills and specimen labels for the next day's patient
- Keeping track of office supplies, inventories and placing orders as necessary
- Ensuring maintenance of the reception area
- Updating patient insurance information
Receptionist
New J.P. Hospital & ICCU
Mumbai
07.2013 - 08.2015
- Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
- Scheduling appointments for patients
- Maintaining records and accounts of patients
- Assisting patients in filling medical forms
- Processing different payments for patients
- Transcribing physician notes
- Answering multi-line phone and transferring calls to direct and departments
- Maintaining the confidentiality of patient and doctor's information
- Preparing customer bills and specimen labels for the next day's patient
- Keeping track of office supplies, inventories and placing orders as necessary
- Ensuring maintenance of the reception area
- Updating patient insurance information
Education
Post Graduate Diploma in Health Care Management - Health Administration
L. N. Welingkar Institute of Management
MumbaiBachelor of Commerce -
University of Mumbai
MumbaiHSC -
Maharashtra Board
MumbaiSSC -
Maharashtra Board
MumbaiSkills
- Decision Making
- Creative Problem Solving
- Customer Service
- Fast Learner
- Ability to Multitask
- Leadership
- Adaptability
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
OPD Team Leader
Apollo Hospitals Enterprises Limited
03.2020 - Current
Senior Asst Customer Care.
Dr. L H Hiranandani Hospital
04.2018 - 03.2020
Guest Relations Executive
Sevenhills Hospital
04.2017 - 04.2018
Receptionist
Paramount General Hospital & ICCU
11.2016 - 04.2017
Receptionist
New J.P. Hospital & ICCU
07.2013 - 08.2015
Post Graduate Diploma in Health Care Management - Health Administration
L. N. Welingkar Institute of Management
Bachelor of Commerce -
University of Mumbai
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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