ANANDA RAM BORA
Nagaon
Summary
Dynamic leader with a proven track record at Neelkanth Engineers, adept in operations management and influential leadership. Excelled in enhancing customer satisfaction and spearheading growth initiatives, achieving notable sales targets. Skilled in team management and strategic planning, I've successfully led high-performing teams towards exceeding objectives with innovative solutions and workforce planning.
Overview
4
4
years of professional experience
Work History
Assistant Cluster Manager
Neelkanth Engineers
Nagaon
03.2024 - Current
- Addressed and resolved customer complaints, maintaining high levels of customer service.
- Provided guidance, coaching, mentoring and training to new or existing employees within the cluster team.
- Utilized data analytics to inform decision-making and identify opportunities for growth.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
- Led recruitment, training, and development initiatives to build high-performing teams.
- Provided input into budgeting decisions for operational costs associated with managing a successful cluster team.
- Oversaw operations across multiple locations, ensuring consistent quality and service standards.
- Implemented maintenance and reliability best practices to improve production output.
- Established procedures and processes that improved operations workflow within the cluster team.
- Conducted regular meetings with the cluster team to ensure objectives were met in a timely manner.
- Conducted regular performance evaluations, providing feedback and coaching to store managers.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Cluster Manager
Pratap Technocrats Pvt Ltd
Nagaon
02.2021 - 12.2023
- Met with stakeholders to collaborate and resolve problems.
- Managed cluster budget, optimizing expenses to improve overall financial performance.
- Coordinated training sessions for staff members on topics related to their roles in the cluster.
- Reviewed, troubleshot, and corrected process issues impacting production.
- Oversaw operations across multiple locations, ensuring consistent quality and service standards.
- Resolved customer complaints regarding services or products offered by the cluster.
- Conducted regular performance evaluations, providing feedback and coaching to store managers.
- Ensured compliance with applicable laws, regulations and organizational policies within the cluster.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Maintained knowledge of advances in information technology systems and applications.
- Assisted in developing long-term plans for expanding business operations in multiple geographic locations.
Education
MBA - Operations Management
NMIMS
New Delhi12-2024
Skills
- Team management
- Customer focus
- Influential leadership
- Corporate communications
- Workforce planning
- Operations management
- Self motivation
Timeline
Assistant Cluster Manager
Neelkanth Engineers
03.2024 - Current
Assistant Cluster Manager
Pratap Technocrats Pvt Ltd
02.2021 - 12.2023
MBA - Operations Management
NMIMS
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