Anand Gupta
Pune
Summary
Senior Salesforce Technical Architect with 15 years of technology experience, specializing in digital transformation and Salesforce consulting for 9 years across India, Europe, Australia, and the UK. Proven expertise in application design, technical delivery, and solution design, with a strong focus on customer engagement. Currently serving as a Technical Architect for a leading UK insurance company within the Salesforce Centre of Excellence Team. Recognized as a 'Platform Champion' by Salesforce in 2019 for exceptional platform expertise and maximizing customer investment in Salesforce Customer 360.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce Technical Architect
Wipro
Pune
10.2016 - Current
- Currently working as a Technical Architect in Salesforce Centre Of Excellence (COE) team at UK's leading Insurance Company providing technical oversight, design reviews, COE documentation - Best practices, Frameworks, AppExchange Reviews, Solution Architecture Support, Code Reviews, Proof Of Concepts (for new ideas and features) for the 'Health Modernization' project. This digital transformation program is Salesforce multi cloud engagement comprising of Salesforce Health Cloud, Omnistudio, Order Management (Revenue Cloud)
- Managed technical delivery and engaged in design authority board as Salesforce Technical Architect for Global Consumer Goods company operating in UK, dedicated to enhancing client investment in Salesforce platform utilized by over 10K users throughout 32 markets with sophisticated multi-cloud, multi-country Salesforce framework encompassing custom homegrown iOS application for retail execution, Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud
- Led the technical delivery of 'Opportunity to Quote' (O2Q) stream in a large digital transformation program for an Hi-Tech company HQ in the UK as a CPQ Architect
- Scaled up a CPQ implementation solution for a large number of record transactions using Platform events
- Also designed the process to solve the Large Cart (Quote having < ˜200 quote lines ) problem of Salesforce CPQ
- Optimized the business process transaction response by refactoring and analyzing underlying Apex, Lightning Components, VF pages, etc for Enterprise CPQ implementation using industry best practices for code and configuration
- Led the design, build, and bring-up execution of the Sales Order capture application for Australia's leading Telecommunication company built on service cloud as Feature Team Lead (FTL) as part of their High Performance Software Engineering team.
- Owned the End-To-End Technical Delivery for this project
- Effectively led the architect phase and provided the technical consultation on product features and solution design based on the customers business requirements to maximize the benefits of using Salesforce and minimize the complexity
- Awarded as a Platform Champion by Salesforce for demonstrating the expertise and knowledge to help customers realize the benefits of using Lightning Experience and delivering Lightning Experience solutions
- Achieved Salesforce Certified Application Architect credentials to build knowledge and help customers build scalable and secure applications on the Lightning Platform
- Defined, inculcated, measured, and enabled adherence to Salesforce best practices for the development team using various project management and DevOps tools resulting in optimal quality of deliverables on time
- Involved in the scope and resource estimations from a technical delivery perspective to help the Account Manager plan effectively
- Experience in participating in RFPs (Request for Proposals), providing technical solutions
- Experienced in integrating Salesforce with other third-party systems using SOAP and REST API and well-versed with standard Integration patterns
- Analyzed code and corrected errors to optimize output.
- Conduct regular health checks of existing Salesforce implementations to ensure optimal performance and security compliance standards are met.
Senior Consultant (Salesforce)
Fresh Gravity
Pune
07.2015 - 10.2016
- Effectively managed the data migration of Sales objects from Dynamics CRM to Salesforce for the internal Sales initiative using Data Loader
- Extending and designing the Data model using One-to-many and Many-To-Many relationship to support the to-be business process
- Configured Salesforce for Outlook connector between Salesforce and Outlook to enable record creation from inside outlook and information sync
- Customizing Salesforce UI to align with the company's branding and implementing custom Lightning App composed using Lightning Components according to the business requirements
- Integrated Salesforce with Slack as part of internal strategic initiative using web-hooks to notify the employees on Slack of Closed-Won opportunities
- As a part of POC for a potential customer, implemented the Salesforce and CTI integration for the users using Demo Salesforce CTI adapter to showcase the power of Call management in Service Cloud
Software Engineer (Salesforce)
Resilinc Solutions
Pune
04.2014 - 07.2015
- Designed the data model by applying appropriate relationships (Master Detail and Lookup) between objects
- Developed Apex Classes and VisualForce Pages for custom functionalities of the Product
- Maintained the Salesforce Org data by exporting and importing data via appropriate Data Loading tools
- Queried Salesforce Database API using SOQL and SOSL
- Assigned Profiles to different users as per the role required in the organization to ensure data integrity and security
- Used JavaScript and JQuery as a client side scripting language for Data Visualization using various charts, graphs, pie charts and JQgrid table
- Implemented a sample Currency Converter app as a pilot project on Salesforce1 (Mobile App) as POC for taking the product mobile
- Took initiative and solely handled the deployment of Jenkins inside the organization to leverage the Continuous Integration power of JENKINS
- Evangelized the use of the tool SCHEMA-SPY inside the organization to visualize the data model across different builds and releases to assess the changes across the releases and across different orgs with the help of JENKINS
Systems Engineer
Tata Consultancy Services
Pune
03.2010 - 04.2014
- Responsible for onboarding new clients demanding standard reports to be set up on Datahubs application built using Java after understanding the business requirements
- Analyzing and developing customized reports for the clients suiting to the business requirements over the standard templates
- This required coding the new templates in Core Java
- Testing and deploying the new changes and maintaining the code versions using Perforce SVN
- Ensuring the timely delivery of the datahubs files to the clients across the geographies by running various health checks in the form of perl scripts against the system
- Resolution of the operational defects raised during UAT testing and Post Production
- Understanding the core derivative business as a part of continual learning
Education
Bachelor Of Engineering - Electronics
Shri Ramdeobaba College Of Engineering And Management
Nagpur07.2009
Skills
- Salesforce architecture
- Salesforce best practices
- Salesforce customization
- Technical delivery
- Code review
- Business process analysis
- Performance optimization
- Architecture planning
- CPQ configuration
- Lightning components
- Salesforce APIs
- Data modeling
- Technical documentation
- Solution design
- Apex programming
- AppExchange integration
- Javascript
- Written communication
- Effective communication
Certification
- Salesforce Certified Application Architect
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
- Salesforce Certified Omnistudio Developer
- Copado Certified Fundamentals Level 1 and 2
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Platform App Builder
- Salesforce Certified Business Analyst
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
- Salesforce Certified Associate
Accomplishments
- Wipro EMEA Tech Wizard, 2022-2023
- Salesforce Lightning Champion, 2019-2021
- Appirio Pat On the Back Award, 2020
Blog
humbleforce.home.blog/
Trailhead
https://trailblazer.me/id/agupta555
Timeline
Salesforce Technical Architect
Wipro
10.2016 - Current
Senior Consultant (Salesforce)
Fresh Gravity
07.2015 - 10.2016
Software Engineer (Salesforce)
Resilinc Solutions
04.2014 - 07.2015
Systems Engineer
Tata Consultancy Services
03.2010 - 04.2014
Bachelor Of Engineering - Electronics
Shri Ramdeobaba College Of Engineering And Management
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