Anandhan K

• Provide 2nd level support including troubleshooting, administering and service restoration for Windows , 2012, 2016 and 2019 operating systems
• Taking proactive actions on drive space issues, CPU and Memory issues.
• Identified highest space using folder on various servers to free up disk usage using TreeSize Professional.
• Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes.
• Installed several hotfixes and patches on windows servers to eliminate vulnerabilities.
• Identifying and assisting hardware issues like Array controller, Disk, Battery, RAM, FAN, etc.,
• Installation of printers, print drivers, printer network sharing, and troubleshooting connectivity issues.
• Troubleshooting network share permission issues.
• Diagnosed, troubleshot and resolved hardware and system problems.
• Optimized performance by tuning parameters such as memory allocation, CPU affinity settings.

Other Tasks:

• Taken ownership in P1 and P2 incidents, worked and coordinated with the respective teams in order to resolve the issues on a timely manner.
• Co-ordinated with on-site datacenter team for scheduled maintenance activities.
• Implementing and provide support for Change Management.
• Ensured monitoring alerts and system events were assessed, prioritized, and managed.
• Contributed to the evaluation and implementation of monitoring tools for test and production environments.
• Lead the implementation and adherence to incident, problem, and change management processes.
• Identified process improvement opportunities to increase platform stability and realize operational efficiencies
• Provided technical and procedural training to the support teams.
• Providing technical leadership to project team members and responding to inquiries regarding errors or questions.
• Participate in Daily Operations call and provide solutions to complex problems.
• Distributing the implementation work among the team members (e.g. task breakdown, acceptance criteria etc.).
• Provide mentorship for junior members of the team.

VMware:

• Installation, Configuration, Administration and Troubleshooting of ESX 6.x, vSphere 6.x, Virtual Center, vSphere web Client.
• Managed Virtualization Environment using VM Ware vSphere 6.x, Virtual Center, vSphere web Client.
• Upgrade and Install latest patches, drivers and firmware on ESXi hosts and hardware’s.
• Upgrading CPU, RAM and Disk for Virtual machines.
• Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts.
• Trouble shooting ESXi and Virtual machine, snapshot, disk consolidation issues.
• Created clones from existing VMs (both live and powered-off)
• Performing Snapshots, Cloning, Cold Migrations and Hot Migrations

• The monitors the system consoles for unusual conditions and works with the System performance and production control ensure the health and normal operation of the systems.
• Monitored system performance, identified issues, and provided timely resolution.
• Provided technical support to users for system related problems.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Received and prioritized support requests to maximize resource utilization.
• Created plans for remediation ahead of time, altering procedures during actual incidents whenever necessary.
• Created communication plans for informing stakeholders about critical incidents in a timely manner.