Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Languages
Timeline
Generic
Ravi Jha

Ravi Jha

Navi Mumbai

Summary

To seek a profession, which allows me to apply my knowledge and experience to achieve success in my career and utilize my ability and knowledge for organizational and personal growth.

Overview

7
7
years of professional experience

Work History

VMware Administrator

Wipro Technologies
Navi Mumbai
06.2022 - Current
  • Currently working on CITI bank project with VMware Technology at L2 (Assist on VMware related issues and requests)
  • Created and maintained virtual machines using vCenter Server.
  • Collaborated closely with IT teams from other departments to ensure smooth operations of all virtualized systems.
  • Optimized performance by tuning parameters such as memory allocation, CPU affinity settings.
  • Reviewed logs regularly for errors or anomalies that may indicate a problem with the environment.
  • Performed daily system monitoring to ensure optimal performance of all virtualized systems.
  • Assisted in troubleshooting problems related to operating systems or application software running on virtual machines.
  • Worked for project HSBC software India limited project
  • Managing Windows and virtual desktop infrastructure system
  • Provide support for VDI/citrix related issues/requests
  • Working on multiple tools like Director, vSphere, Active Roles, AIR, Helpdesk, Proton to keep track and log of end users device and account
  • Assist users with common applications like Jabber, Teams, Zoom etc related issues/request
  • Working on ticketing tools service now and GSD
  • Also work and support on operating system Windows and eLux
  • Also support (as IT relationship manager) users while migration from local laptop to virtual connect by taking complete ownership and help user to setup the virtual connect
  • Working on incidents which is escalated by the first level team or different team for further troubleshooting/resolution
  • Coordinate with multiple teams to provide resolution to the end users within SLA
  • Also work on ITIL framework to maintain deliver services on time or within SLA.
  • Works on Major incidents and Priority incidents
  • Also work with multiple teams for change management and problem management within the process

Senior Associate

Coforge Limited
Greater Noida
10.2021 - 05.2022
  • For R1RCm Project
  • Global Technical Support for USA and INDIA through phone, email and Chat
  • Installing and Troubleshooting of Third party software Citrix workspace, MS office, Cisco jabber, Cisco annyconnect
  • Providing Windows Support for OS level issue
  • Network level support, installation and troubleshooting of Windows drivers, identifying the technical glitches and resolving the same
  • Installation and troubleshooting of Desktop, laptop and Workstation
  • Setting up of network devices like Printer and scanners
  • Installation, Configuration and troubleshooting of mail clients like Microsoft Outlook
  • Also work as O365 admin for users, license, access management
  • Taking access of systems remotely for solving issues using Bomgar
  • Managing Active Directory Users and computers accounts
  • Cleaning all types of Virus, Malware and Spyware from the Computers
  • Troubleshooting of Hardware and Operating Systems Problems
  • Installation, Configuring, Managing and troubleshooting of local and network printers
  • Planning and implementing strategies for delivering SLA as committed to client
  • Worked with Service Now for ticketing the issues and updates.

Senior Process Associate

Tata Consultancy Services
Pune
08.2018 - 10.2021
  • As System Administrator in TCS for Atlas Copco and Epiroc Project
  • Global Technical Support for all countries through phone, email and Chat
  • Installing and Troubleshooting of Third party software like AutoCAD, IBM Lotus Notes
  • Providing Windows Support for OS level issue
  • Network level support, installation and troubleshooting of Windows drivers, identifying the technical glitches and resolving the same
  • Installation and troubleshooting of Desktop, laptop and Workstation
  • Setting up of network devices like Printer and scanners
  • Installation, Configuration and troubleshooting of mail clients like Microsoft Outlook
  • Also work as O365 admin for users, license, access management
  • Taking access of systems remotely for solving issues using Bomgar
  • Managing Active Directory Users and computers accounts
  • Cleaning all types of Virus, Malwares and Spywares from the Computers
  • Troubleshooting of Hardware and Operating Systems Problems
  • Installation, Configuring, Managing and troubleshooting of local and network printers
  • Planning and implementing strategies for delivering SLA as committed to client
  • Worked with Service Now for ticketing the issues and updates.

Web Designer

ThoughtStart
Navi Mumbai
02.2017 - 08.2018
  • Web Designed at ThoughtStart
  • Creating website designs producing sample sites
  • Meeting with clients to discuss requirements and/or project progress demonstrating and receiving feedback about draft sites
  • Keeping up to date with recent technological and software developments developing skills and expertise in appropriate software/programming languages such as HTML and
  • Javascript
  • Creating products that are user?friendly, effective and appealing digital retouching and image editing
  • Working as part of a multidisciplinary team Conceptualizing creative ideas with clients
  • Testing and improving the design of the website
  • Establishing design guidelines, standards, and best practices
  • Maintaining the appearance of
  • Websites by enforcing content standards
  • Designing visual imagery for websites and ensuring that they are in line with branding for clients
  • Working with different content management systems
  • Communicating design ideas using user flows, process flows, site maps, and wireframes
  • Incorporating functionalities and features into websites
  • Designing sample pages including colors and fonts
  • Preparing design plans and presenting the website structure.

Education

Bachelor of Technology - IT

Jawaharlal Nehru Technological University
Hyderabad
09.2016

HSC - PCM

Jesus & Mary Academy
Darbhanga
03.2011

SSC -

Chandrasheel Vidyapeeth
Muzaffarpur
05.2009

Skills

  • Customer Service/Desktop Support/Technical Support
  • Microsoft Office/O365
  • Active Directory/Active Roles
  • MySQL - Intermediate
  • AWS - Beginning
  • VMware (Director/vSphere)
  • VDI/Citrix
  • HTML/CSS/JavaScript
  • ITIL - Change Management/Problem Management/Incident Management
  • Service now & GSD - Ticketing Tool
  • Infrastructure Updates
  • Problem-Solving
  • Technical Troubleshooting
  • Performance Monitoring and Optimization
  • Hardware Installation
  • Application Configuration
  • System Updates
  • Migration Support
  • Windows OS related issues (Booting issue)
  • Mobile Device Management
  • Shared drive (Issue and request)
  • Team Collaboration
  • System Updates
  • Migration Support
  • VPN
  • Application Configuration
  • Team Collaboration
  • Technical Support
  • System Updates
  • Migration Support
  • Windows OS related issues (Booting issue)
  • VPN
  • Mobile Device Management
  • Shared drive (Issue and request)
  • Application Configuration
  • Team Collaboration
  • Technical Support
  • System Updates
  • Migration Support
  • Windows OS related issues (Booting issue)
  • VPN
  • Mobile Device Management
  • Shared drive (Issue and request)

Interests

  • Bike Riding
  • Playing Games
  • Helping Needy People

Additional Information

  • DATE / PLACE OF , BIRTH 7th September-1994 / Muzaffarpur
  • ADDRESS D-403, Silver Star CHS LTD, plot-50, Sec-18, Kamothe Navi Mumbai, 410209

Languages

Hindi
First Language
English
Proficient
C2
Maithili
Proficient
C2

Timeline

VMware Administrator

Wipro Technologies
06.2022 - Current

Senior Associate

Coforge Limited
10.2021 - 05.2022

Senior Process Associate

Tata Consultancy Services
08.2018 - 10.2021

Web Designer

ThoughtStart
02.2017 - 08.2018

Bachelor of Technology - IT

Jawaharlal Nehru Technological University

HSC - PCM

Jesus & Mary Academy

SSC -

Chandrasheel Vidyapeeth

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