M Gowtham Reddy

A competent professional with over 3.8 years of IT experience in primarily managing Infrastructure running on VMware 5.x/6.x/7. x. Provide L2 support for Host & VM management running Linux/Windows OS. Primarily responsible for resolving SLA issues by following the ITIL process for Incident/Problem/Change management and ensuring customer satisfaction. Expertise in multi-platform migrations between VMware. Proven abilities in end-to-end management of VMware operations, implementation, maintenance, support, and troubleshooting. Experienced in Server administration running in a virtual environment as well as physical devices from various hardware vendors like DELL, and HP. Holds experience in Network Management - Creating, configuring, and monitoring vSwitches (Standard & Distributed switching). Performance monitoring and management (Network, CPU, Memory, Storage) Install/Configure/Troubleshoot - Windows Server 2003/2008/2012/2016, VMware vCenter& ESXi 5.x/6. x/7.x. Hands-on experience in Applying Security Patches, Deploying Support Packages, performing upgrades & updates, Antivirus management, and Services & Tools Installation. Experienced in remote server management using various tools like ILO, iDRAC, and VMware infrastructure management, including advanced features like VMotion, SVMotion, VMHA, FT, DRS, SDRS, Resource pools, Host Profiles, and VDS. Demonstrated excellence in handling Data Centre Operations for enterprise customers. Participate in customer meetings, present briefings, and provide weekly status reports to customer management. Excellent communication skills with broad exposure to communicate effectively across all organizational levels. Top-notch skills with a keen interest in quickly mastering emerging technologies. Proficient in maintaining key relations with clients by acquiring feedback on critical issues and taking suitable actions to ensure a positive experience.