Anandhi Jayakumar

Service Delivery Manager :

• Leading a team of 80+ professionals, including Various SAP Modules and Non-SAP module, to deliver high-quality services and solutions.
• Oversaw SAP both Support and Implementation project lifecycles, from initial planning to post-implementation support, ensuring successful project outcomes within budget and on schedule.
• Utilized ITIL best practices to manage incidents, problems, and changes, leading to improved service delivery metrics.
• Addressed and resolved client concerns and escalations, maintaining high levels of client satisfaction, and fostering long-term partnerships.
• Adept at leading cross-functional teams, managing complex projects, and delivering innovative solutions that align with business goals.
Automation Architect :
• Implemented process improvements that resulted in a 32% increase in service efficiency and a 15% reduction in incident resolution time.
• Conducted feasibility studies and proof-of-concept projects to demonstrate the benefits of automation to stakeholders.
• Expert in utilizing a range of automation tools and technologies to streamline operations, improve efficiency, and reduce costs.
• Collaborated with Client business analysts and process owners to understand requirements and design automation workflows.

• Supported Major life science client as key resource in most of the PMO areas like Resource, Demand, Capacity, Financial Management and reportings.
• Provided detailed project status updates to stakeholders and executive management.
• Maintained open communication by presenting regular updates on project status to customers.
• Achieved project deadlines by coordinating with all the stakeholders to manage performance by proper Planning, design, and scheduling large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Reported regularly to managers on project budget, progress and technical problems.