ANANDHU KRISHNAN R
COLLECTION EXECUTIVE
Pathanamthitta,KL
Summary
Knowledgeable collections manager with solid background in managing collections and resolving overdue accounts. Adept at negotiating payment plans and reducing delinquency rates, ensuring efficient cash flow. Demonstrated ability in utilizing strong communication and problem-solving skills to foster positive client relationships and streamline collection processes.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Manager
Santa Rosa Resort
11.2023 - 03.2025
- Led the front-end guest relations and sales desk with a focus on luxury customer experience.
- Initiated upselling strategies that increased average booking value by 20%.
- Managed local and international client relationships and coordinated with online platforms for bookings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
L&T Financial Services
03.2023 - 07.2023
- Championed a positive work culture by fostering open communication channels among colleagues and encouraging collaboration.
- Established rapport with customers through active listening and empathetic communication techniques.
- Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
- Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
- Provided thorough documentation of all interactions with customers, allowing for seamless handoffs between team members and accurate account management.
- Streamlined collections processes for improved efficiency and faster debt recovery.
Collections Manager
Belstar Group
02.2019 - 06.2022
- Accessed credit records to evaluate customer credit histories.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
Manager
NEET India Academy
06.2017 - 01.2019
- Directed admissions and course sales across multiple educational branches.
- Trained and managed a team of academic counselors to achieve monthly targets.
- Conducted seminars, school visits, and parent interactions to generate qualified leads.
- Improved student enrollment by 35% through personalized outreach and campaign execution.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
BA - Economics
University of Kerala
01.2016
HIGHER SECONDARY - Economics
GHSS Thengamam
04.2001 -
SSLC -
GHSS THENGAMAM
THENGAMAM01.2011
Skills
Operational efficiency management
Effective strategic planning
Collaborative decision-making
Workforce performance optimization
Organizational time strategies
Resource allocation management
Customer engagement
Project execution
Strategic marketing planning
Client relationship development
Experienced in negotiation strategies
Comprehensive policy rollout
DECLARATION
I hereby declare that the above furnished details are true and correct to the best of my knowledge. References will be provided on demand
Timeline
Manager
Santa Rosa Resort
11.2023 - 03.2025
Customer Service Representative
L&T Financial Services
03.2023 - 07.2023
Collections Manager
Belstar Group
02.2019 - 06.2022
Manager
NEET India Academy
06.2017 - 01.2019
HIGHER SECONDARY - Economics
GHSS Thengamam
04.2001 -
BA - Economics
University of Kerala
SSLC -
GHSS THENGAMAM