Motivated professional with extensive experience in client counseling and customer retention. Demonstrated ability to deliver exceptional sales performance and drive impactful revenue growth.
Overview
5
5
years of professional experience
Work History
Program Advisor
Emeritus
Remote
10.2023 - Current
Driving the CXO program for Tier-1 Indian institutes, ensuring strong market positioning, and enrollment growth.
Managing Lead-to-Payment (L2P) through efficient sales conversions, referral generation, and actionable marketing feedback loops.
Delivered ₹12+ crore in individual revenue over 7 quarters, consistently exceeding sales, and growth targets.
Consistently achieved a top performance rating (1) in the last two quarters, successfully meeting and exceeding all defined KRAs, and KPIs.
Senior Admissions Counselor
upGrad
Noida
08.2021 - 09.2023
I got promoted to the role of Senior Admissions Counselor in April 2023.
I have worked across multiple segments of the B2C professional education business, driving revenue growth for certification programs and degree courses in domains such as Data Science, Digital Marketing, MBA, and Doctorate programs.
Part of an exclusive eight-member team, led by the co-founder, focused on retaining customers who requested refunds.
Total normalized revenue of more than INR 3 crore, with less than a 5% refund rate, ensuring strong profitability and customer satisfaction.
Achieved the highest single-week revenue of ₹33.46 lakh, setting a record for peak sales performance.
Business Development Consultant
Unacademy
Remote
05.2020 - 05.2021
Generated revenue by counseling and converting prospects preparing for competitive exams such as IIT JEE, GATE, IIT JAM, SSC, and others.
Delivered 100+ successful sales with a 0% refund rate, ensuring high customer satisfaction and strong retention.