M365 Support Analyst with extensive expertise in administering and troubleshooting Microsoft 365 suite including Exchange Online, Azure Active Directory, Security and Compliance
Proficient in managing user identities, groups, and access controls across Active Directory and Azure AD environments, ensuring secure and seamless authentication and authorization processes.
Skilled in diagnosing and resolving complex technical issues related to email delivery, collaboration tools, and system performance, leveraging diagnostic tools and PowerShell scripting.
Experienced in implementing security measures such as Advanced Threat Protection (ATP), Exchange Online Protection (EOP), and data loss prevention (DLP) to safeguard M365 environments and ensure compliance with regulatory requirements.
Proven track record of delivering exceptional customer support, collaborating effectively with cross-functional teams, and driving continuous improvement initiatives to optimize M365 service delivery.