Anand Kumar Singh

• Troubleshooting and maintaining networking devices and infrastructure across enterprise.
• Currently, managing the infrastructure of multiple Cisco customers (Gilead, MGB) as a part of the Cisco CMS team and providing 24*7 support. Previous account Unilever, Vodafone.
• Involved with team in resolving Proactive/Reactive Incidents raised for network related issues and day to day operation support.
• Troubleshooting on Routers/Switches/WLC for different kinds of issues related to LAN, WAN, WLAN & DC issues.
• Managing and monitoring installed systems for highest level of availability.
• Working/Troubleshooting on bridge calls with clients and with other teams to fix Network related issues.
• Updating & closing fault tickets/incidents on the service now & escalating the ticket as per SLA.
• Provide technical support to customer / data center engineers and resolved reported issues.
• Taking ownership of changes to fix issues related to network, working with TAC to fix bugs causing network outage, Creating SOPs/MOPs for changes, Performing pre/post checks.
• Troubleshooting most of the networking problems on WAN connectivity to ensure minimum downtime and maximum availability/ connectivity of networks within SLA parameters.
• Providing technical support to New folks/T1 and guiding them to technical/process related documentation

• As part of new design, providing network related configuration to the Nexus (9k and 7k) and Arista Switches (7k series)
• Working on Leaf and Spine technologies in Citi bank Emea RDC and FDC
• Performing system level documentation on Client platforms and assisting project tracking and documentation.
• Creating test plans to ensure the change did not affect anything and backup plan in case of failure of migration.
• Creating NDD (Network design and documentation)
• Raising CR and taking approval in SNOW tool.
• Part of team that is working in moving old DC infra to new DC environment i.e. new IP fabric technologies- where need to run only BGP routing
• Working on various tools on CITI environment e.g. JIRA, Citi Automations, PingSweep, NSDR portal, NetInfo
• EOVS- 4500 , 6500, 2950 cisco to nexus and Arista IP fabric

Working for client HeroMotoCorp in Neemrana Plant

• Troubleshooting and maintained networking devices and infrastructure across enterprise.
• Performed configuration and troubleshooting of Cisco routing/switching platforms
• Devices : Catalyst 2960 switches and POE 2960 switches, 9300 and 9500 L3 switches and 3850 cisco switches, catalyst C1000 series, ISR 4331 and 4400 series cisco routers.
• Performed basic troubleshooting on Cisco 2800E AP, Ruckus 600 and 610 series AP, Motorola 6521,7521, 6522 APs.
• Troubleshooting on various Wireless controller for Wi-Fi related issues , controller used- WLC 2500 and 3500 series, Ruckus SmartZone 100, Motorola access point controller
• Monitoring of Network through (NMS) Network monitoring tool.
• Managing multiple VLAN used in switches in Plant.
• Identified and immediately resolved issues with network devices.
• Creating Network Devices inventory, report.
• Upgraded network software and hardware for optimized performance.
• Administering static IP addresses, developed network resources and trained support personnel to provide Tier 1.5 support to end users.
• Involvement in every Network activity in Plant for implementation and enhancement
• Communicated with ISP and various vendors to resolve network outages and periods of reduced performance.
• Maintaining NAC services for controlling all Network domain devices and providing access to different requirement as per requirement.
• Implementing and maintaining firewalls, series switches and security appliances e.g. Fortigate 100F and 60F
• Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.

• IBM Navy project - Configuration, Upgradation of IOS of L2, L3 Devices and security Devices in new data center, checking end to end connectivity after configuration then go through AT process, Devices- ISR 9000 and 9006 series, Firepower 4500 series: IOS: upgradation and configuration (on GUI Mode)
• Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure
• Axis Bank Project (PAN India)– Handling L2 devices, working on 2960-L switch, Troubleshooting Wan and Lan Connectivity in all Axis bank branches, migrates traffic to Cisco 2960 L series switch, Inter-VLAN routing on router, Checking WAN connectivity, analyze problems, perform troubleshooting and incident response on system, communicating with site technicians for migration activities.
• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions
• Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures
• Monitored and analyzed system performance, such as network traffic, security and capacity.
• Nokia Alcatel Projects (NOC support Engineer) – Project: Bharti Airtel, IDEA (MPBN, CEN) sound knowledge of data center environment
• Involved in Migration process of Ericson, Cisco devices to Alcatel devices Configuration knowledge of Alcatel 7210 SAS-M, MXP & SX switches 7750 SR-12 core routers, SR-A8 etc.
• Troubleshooting 7210 SAS-M, SX Switches & 7750 SR-12 Core Routers Implementing Ring connectivity between switches routers at various floors Loop testing of OFC cables, CAT5 & CAT6 and to check status of SFP Modules Installation & replacement of IOM & IMM card.
• Remote Support & Router & Switch Redundancy Checking.
• Resolved Network problems, improved operations and provided exceptional client support.
• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.

• Manage Desktop Devices (Hardware and Software and connectivity) incidents through to resolution, Network monitoring
• Analyze Service Desk calls and provide resolution to end users and advise them on appropriate action, Installing and configuration of Network devices, e.g. Router and Switches
• Switching Operations: VLAN, DTP, VTP, Trunking, EtherChannel, Well versed in operations
• Configuring and troubleshooting of various issues in Cisco Devices Cisco Switches – 2900, 3650, Router – 2900, 3000 Series Firewall- 5545 ASA series
• Diagnosed network problems involving combination of hardware, software, power and communications issues
• Outlined and maintained security patching schedule to efficiently address ongoing system issues.
• Identified, selected and deployed encryption solution to increase data protection across applications.

• Computer Hardware Troubleshooting, Windows Installation and troubleshooting, Assembly and disassembly of computer hardware, Printer troubleshooting, Software installation e.g. MS office, Mail client outlook, VMware etc.
• Basic Network troubleshooting and server support, e.g. WIFI access point, Network support, Desktop support, Windows server 2008 R2.
• Configured hardware, devices and software to set up work stations for employees.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Patched software and installed new versions to eliminate security problems and protect data.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Diagnosed and executed resolution for all network and server issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.