Anand Kumar T
Operation Excellence
Chennai
Summary
Expertise in Problem-Solving, Data Analysis, and Customer Service
Dynamic professional with a strong ability to quickly grasp new technologies and processes, driving successful outcomes. Proven track record in managing multiple projects and delivering innovative solutions.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Operation Excellence - Specialist
DHL Global Forwarding
03.2019 - Current
- Identify and drive Efficiency and Effectiveness Improvement Project.
- Initiated GEMBA and PRA projects for GSC MAA, ensuring streamlined operations.
- Conducted SIPOC, FMEA, and Value Stream Mapping for new processes.
- Implemented RCA and FMEA methodologies to address process obstacles and achieve objectives.
- Facilitated cross-functional meetings to enhance understanding of current processes and gather feedback for process improvement initiatives.
- Conducted audits of daily scrum calls (stand-ups) for all teams in center, delivering regular progress reports to senior management and identifying areas for improvement based on scrum call observations.
- Collaborated with cross-functional teams to meet project deadlines and budget constraints.
- Engaged in continuous professional development through training programs.
- Identified operational inefficiencies and implemented cost-saving measures, resulting in reduced costs.
- Provided problem-solving training to team leads and managers.
- Evaluated team performance through GEMBA audits, SOP adherence, and time study.
Global Ocean Rate Management- Analyst
CEVA Freight
07.2018 - 11.2018
- Conduct regular negotiations with Shipping Lines/Co Loaders to secure competitive FCL and LCL rates.
- Collaborate with procurement teams to coordinate effective rate management.
- Liaise with FMC team to facilitate rate filing for FMC Trade Lane (USA) inbound and outbound shipments.
- Analyze processes and implement improvements to streamline operations and enhance customer satisfaction.
- Upload secured rates accurately into CEVA portal (GPM Logistic Software) with meticulous attention to detail.
- Address escalations raised by Trade Lane Managers/Clients promptly within specified timeframes.
- Facilitate weekly conference calls with Global Trade Lane Managers to ensure smooth process operations.
Customer Service - Executive
Pacific International Lines
09.2015 - 06.2018
- Effectively oversee entire shipment process to ensure timely delivery as promised to customers and promptly address any deviations.
- Foster strong customer relationships and prioritize diverse clients through tailored services.
- Gain insight into customer business needs through effective communication with sales and customers, continuously enhancing cooperation and processes for mutual customer and company benefit.
- Maintain effective communication with both external and internal customers and colleagues while allowing room for others to contribute.
- Address customer complaints and claims promptly and sensitively, adhering to company policies.
- Greet and assist internal and external visitors courteously and professionally.
- Ensure customers feel valued, trusted, and well-cared-for.
Education
MBA - International Transportation & Logistics Mgmt
Indian Maritime University
Chennai 06.2013 - 06.2015
Bachelor of Commerce - Commerce
Loyola College
Chennai 06.2010 - 04.2013
Skills
Kaizen
Six Sigma- Green Belt
Expert Problem Solving
Excel
Power BI
Projects
DHL Global Forwarding, Chennai.
GEMBA - Process Improvement
Implemented APT and SOP corrections in Ocean Freight, Air Freight, and Customs, achieving significant efficiencies:
- Ocean Freight: Reduced FTE by 10%
- Air Freight: Achieved a 6% reduction in FTE
- Customs & Finance: Attained a 5% decrease in FTE
Certification
Green Belt Six Sigma - Linear Training & Consulting
Timeline
Green Belt Six Sigma - Linear Training & Consulting
11-2023
ISO 31000:2018 Risk Management Principles & Guidelines Implementation - BSI Training Academy
10-2023
Power BI - Coursera
07-2023
Introduction to Data Analytics - Coursera
05-2023
Operation Excellence - Specialist
DHL Global Forwarding
03.2019 - Current
Global Ocean Rate Management- Analyst
CEVA Freight
07.2018 - 11.2018
Customer Service - Executive
Pacific International Lines
09.2015 - 06.2018
MBA - International Transportation & Logistics Mgmt
Indian Maritime University
06.2013 - 06.2015
Bachelor of Commerce - Commerce
Loyola College
06.2010 - 04.2013
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