Anand Prakash Battula

Dynamic professional seeking a challenging role within a reputable organization that fosters growth and innovation. Committed to leveraging strong skills in strategic planning, data analysis, and customer acquisition to drive business success and achieve organizational objectives. Recognized for adaptability, effective collaboration, and a results-oriented approach in fast-paced environments. Eager to contribute as a dedicated team member while continuously expanding knowledge and expertise in pursuit of shared goals.

• Received best TL of the year-2015 from internal and external.
• Recognized as the Best team leader, for two Quarters continuously and 6 months and receiving best TL for 8 times out of 15
• Maintained 0% attrition continuously for 8 months in Aegis’15
• Won award as “Attrition Warrior” in Karvy organization as “Zero Attritions continuously for 6 months”.
• Maintained 0% attrition for 2 months in current organization.
• Won best TL award on REPEAT.

• Dynamic and result-oriented individual over 10.5 years of experience.
• Achieved the targets given by client in terms of Sales & Service process.
• A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills.
• Possess strong technical/business acumen and understanding of Operations.
• Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity.
• Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously.
• Involved in the preparation of the Hiring Plan (Pre-Launch) and further for the ramp up's.

• Revenue Generation
• Renewal process
• Need to meet the Sales and Retention target given as per the Clint Requirement
• Service Level to be met with required AHT.
• IVRS calls through dialer and to capture the feedback surveys.
• To give effective feedback to Team Members on a regular basis based on their performance.
• Handling E Mails (Internal & External)
• Preparing day to day reports and updating to Management.
• Handling high level escalations and providing resolution.
• Setting up Tracker System for monitoring the performance of the Agents.
• Setting up goals for the teams to meet the Pre-defined Client requirement.
• Weekly and Monthly conference call with the Client and Stake Holders to discuss the progress in terms of performance which includes headcount.
• Regular one on one with the Agents for evaluating their performance and suggesting action plans.
• Preparing Incentive Program monthly for the teams.
• Generating monthly reports to the Management & projecting the performance of the team.
• Weekly review with the Management and Monthly review with Clients with prepared PPT and Dashboards as per client requirement
• Track, measure, analyze and control critical performance metrics such as Credit card Sales, Broadband Sales, Retention, Productivity, Quality, Customer satisfaction, Attrition and Absenteeism.
• Initiatives to improve productivity and reduce absenteeism with the help of daily reports, policy introduction and reinforcement, incentive over achievement, etc.
• Conduct thorough analysis on issues that are causing deviation from quality goals. Take swift action to ensure issues are addressed.
• To ensure communication to team and individual performance, goals, issues and progress is done periodically with everyone in the team.
• Work on daily events to ensure employee engagement. Events such as team huddles, timely recognition of achievements, providing personal attention, help plan employees’ leaves, etc

Playing Cricket.

Watching Movies.