ANAND PRAKASH GAUTAM
MANAGER
NEW DELHI
Summary
Dynamic customer service manager with more than 10 years of exposure at leading bank of India, Punjab National Bank a Govt. Undertaking - excelling in staff management and communication. Achieved significant growth in CASA through effective account openings and lead generation for loan products. Committed to enhancing customer satisfaction while ensuring operational efficiency and compliance in branch banking.
Overview
11
11
years of professional experience
2
2
Languages
Work History
MANGAER - Branch Banking With 10 Years of Exposure
PUNJAB NATIONAL BANK
11.2014 - Current
Branch banking in Finacle 8 & currently on 10.
Ensuring proper customer service to create positive image of bank & avoid customer complains.
To ensure opening of saving and current accounts, hence increasing CASA.
To ensure opening of Term Deposits.
Generating leads for various loan products.
Monitoring Cash at branch and daily tallying with teller.
Staff management and training.
ATM operations.
Ensuring Day begin and day end of branch.
Liasoning with corporates for deposits and loans.
Education
MBA - Marketing Management
Apeejay Institute of Technology & Management
Greater Noida, India 04.2001 -
Bachelor of Science - Biology
Gorakhpur University
Gorakhpur 04.2001 -
Skills
Result oriented
connecting people , singing & travelling
love to connect new people , in leisure time love singing & love to go on vacations.
Timeline
MANGAER - Branch Banking With 10 Years of Exposure
PUNJAB NATIONAL BANK
11.2014 - Current
MBA - Marketing Management
Apeejay Institute of Technology & Management
04.2001 -
Bachelor of Science - Biology
Gorakhpur University
04.2001 -
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