Anandprakash Pandey
Fraud Analyst/Debt Collector/Financial Advisor/Customer Service Representative
Vardhman Complex,Building No 2,Flat 706,New Golden Nest,Bhayander East,Thane, Maharashtra
Summary
Accomplished Financial Advisor and Fraud Analyst with a proven track record at Jp Morgan Chase & Co, adept in data analysis and fostering client relationships. Excelled in fraud detection and client portfolio management, enhancing customer satisfaction and retention. Skilled in teamwork and critical thinking, consistently achieving targeted results through strategic planning and effective communication.
Overview
18
18
years of professional experience
Work History
Fraud Analyst
Jp Morgan Chase & Co
Mumbai
04.2022 - 08.2024
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Sr Associate
Radius Global Solutions
Mumbai
09.2019 - 04.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Optimized debt collection strategies, analyzing debtor profiles to tailor communication and payment options.
- Maintained accurate record-keeping, ensuring compliance with regulatory guidelines and company policies regarding debt collection activities.
- Contributed to a positive work environment by supporting team members and sharing best practices for effective debt collection strategies.
- Enhanced team performance by sharing best practices and collaborating on strategies for debt collection success.
- Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
- Maintained a solid understanding of relevant laws pertaining to debt collection practices for complete compliance.
- Coordinated collection calls to delinquent customers and verified compliance with debt collection laws and regulations.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Financial Advisor
Birla Sun Life Company
Mumbai
08.2006 - 08.2012
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Bachelor Of Science - Information Technology
09.2021
Skills
Proficient in Microsoft office tools
Dispute Resolution
Fraud detection
Procedure review
Data analysis
Effective communication
Types of fraud
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Active Listening
Teambuilding
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Critical Thinking
Interpersonal Communication
Analytical and Critical Thinking
Call center experience
Timeline
Fraud Analyst - Jp Morgan Chase & Co
04.2022 - 08.2024
Sr Associate - Radius Global Solutions
09.2019 - 04.2022
Financial Advisor - Birla Sun Life Company
08.2006 - 08.2012
University of Mumbai - Bachelor Of Science, Information Technology