Sujith Kumar P
Bangalore
Summary
Experienced investigation specialist with a demonstrated history of working in the internet industry. Skilled at reviewing and reconciling accounts , payment fraud detection, Account takeover, Buyer Abuse and preparing and producing reports on Team metrics , specialized at applying statistical analysis to data sets to identify and prevent fraud
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Travix Leisure & Travel Pvt. Ltd
Bangalore
04.2023 - Current
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitor and analyze transaction data, including the ECI (Electronic Commerce Indicator), to identify potential fraud patterns, anomalies, and suspicious activities.
- Investigate flagged transactions to determine the validity of the ECI Indicator and assess the associated risks.
- Conduct thorough risk assessments of flagged transactions, considering various factors such as transaction amounts, frequency, location, and customer behavior.
- Investigate suspicious transactions, gather relevant evidence, and document findings in a clear and organized manner.
- Collaborate with cross-functional teams, including Compliance, Risk Management, and Legal, to escalate and resolve identified issues promptly.
- Conduct Refresher sessions and provide process assessments.
Risk Analyst
NOON E-COMMERCE PVT LTD
01.2022 - 04.2023
- Review and maintain fraud analysis model to optimize analysis over fraud detection.
- Responsible for investigation and elimination of risk involved in the transactions related to the process.
- Experience in order monitoring, wallet monitoring and profiling Customer accounts on regular basis.
- Responsible to conduct risk assessment and customer account reconciliation.
- Experienced in Buyer risk abuse, customer escalations and complaints.
- Initiating the team weekly connect in regard to discuss the new patterns and process updates, conducting refresher and shadow sessions on the same.
- Create and present WBR & MBR with the management.
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore
10.2020 - 12.2021
- Pro-actively clearing the requests from the dedicated queues with the SLA.
- Payment verification and initiating the cloud storage In the GCP platform according to the customer requirements
- Worked on dedicated queues for the manual debugging of phishing and malware attacks over the project.
- Responsible for investigating appeals made on projects over the attacks takeover and reinstate on compromise of attacks over the GCP account.
- Supported team as a “ Quality analyst “ and managed quality reports and production metrics for a team of 7 people .
- RCA level 1 and 2 preparation.
- Create and present WBR & MBR with the Client and other management.
- Conducted process training and assessments for freshers.
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore
08.2019 - 10.2020
- Efficiently Process predefined number of Google Cloud API transactions as assigned with the highest level of accuracy as agreed upon by the client Providing the highest level of customer satisfaction.
- Maintained quality control standards by monitoring the performance of process operations.
- Identified areas for improvement in current operational processes.
Education
Bachelor of Computer Applications - Computer Science And Programming
Seshadripuram First Grade College
Bangalore07-2019
PUC - Science
Dr.NSAM PU College
Bangalore03-2016
Skills
- Proficient in Tools like Acertify, Worldpay, Zendesk
- Fraud and anomaly analysis
- Telephone and email etiquette
- Operations Strategy
- Training and Development
- People Management
- Vendor & Stakeholder Management
- MS-Excel , MS office and PowerPoint
- RCA Preparation
- Jira Software and Tableau public
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Signature: (Sujith Kumar P)
Timeline
Fraud Analyst
Travix Leisure & Travel Pvt. Ltd
04.2023 - Current
Risk Analyst
NOON E-COMMERCE PVT LTD
01.2022 - 04.2023
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
10.2020 - 12.2021
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
08.2019 - 10.2020
Bachelor of Computer Applications - Computer Science And Programming
Seshadripuram First Grade College
PUC - Science
Dr.NSAM PU College
Similar Profiles
Pavan vPavan v
Senior Iata Ticketing Expert at Travix Leisure and Travel Pvt. LtdSenior Iata Ticketing Expert at Travix Leisure and Travel Pvt. Ltd
Garima RaiGarima Rai
Senior Finance Associate at Travix Leisure and Travel Pvt. Ltd.Senior Finance Associate at Travix Leisure and Travel Pvt. Ltd.
AMRITA ROY CHOUDHURYAMRITA ROY CHOUDHURY
Associate Director of Operations at Travix Leisure & Travel India Pvt LtdAssociate Director of Operations at Travix Leisure & Travel India Pvt Ltd