Sujith Kumar P
Bangalore
Summary
Experienced investigation specialist with a demonstrated history of working in the internet industry. Skilled at reviewing and reconciling accounts , payment fraud detection, Account takeover, Buyer Abuse and preparing and producing reports on Team metrics , specialized at applying statistical analysis to data sets to identify and prevent fraud
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Travix Leisure & Travel Pvt. Ltd
Bangalore
2023.04 - Current
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitor and analyze transaction data, including the ECI (Electronic Commerce Indicator), to identify potential fraud patterns, anomalies, and suspicious activities.
- Investigate flagged transactions to determine the validity of the ECI Indicator and assess the associated risks.
- Conduct thorough risk assessments of flagged transactions, considering various factors such as transaction amounts, frequency, location, and customer behavior.
- Investigate suspicious transactions, gather relevant evidence, and document findings in a clear and organized manner.
- Collaborate with cross-functional teams, including Compliance, Risk Management, and Legal, to escalate and resolve identified issues promptly.
- Conduct Refresher sessions and provide process assessments.
Risk Analyst
NOON E-COMMERCE PVT LTD
2022.01 - 2023.04
- Review and maintain fraud analysis model to optimize analysis over fraud detection.
- Responsible for investigation and elimination of risk involved in the transactions related to the process.
- Experience in order monitoring, wallet monitoring and profiling Customer accounts on regular basis.
- Responsible to conduct risk assessment and customer account reconciliation.
- Experienced in Buyer risk abuse, customer escalations and complaints.
- Initiating the team weekly connect in regard to discuss the new patterns and process updates, conducting refresher and shadow sessions on the same.
- Create and present WBR & MBR with the management.
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore
2020.10 - 2021.12
- Pro-actively clearing the requests from the dedicated queues with the SLA.
- Payment verification and initiating the cloud storage In the GCP platform according to the customer requirements
- Worked on dedicated queues for the manual debugging of phishing and malware attacks over the project.
- Responsible for investigating appeals made on projects over the attacks takeover and reinstate on compromise of attacks over the GCP account.
- Supported team as a “ Quality analyst “ and managed quality reports and production metrics for a team of 7 people .
- RCA level 1 and 2 preparation.
- Create and present WBR & MBR with the Client and other management.
- Conducted process training and assessments for freshers.
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
Bangalore
2019.08 - 2020.10
- Efficiently Process predefined number of Google Cloud API transactions as assigned with the highest level of accuracy as agreed upon by the client Providing the highest level of customer satisfaction.
- Maintained quality control standards by monitoring the performance of process operations.
- Identified areas for improvement in current operational processes.
Education
Bachelor of Computer Applications - Computer Science And Programming
Seshadripuram First Grade College
Bangalore2019-07
PUC - Science
Dr.NSAM PU College
Bangalore2016-03
Skills
- Proficient in Tools like Acertify, Worldpay, Zendesk.
- Fraud and anomaly analysis
- Telephone and email etiquette
- Operations Strategy
- Training and Development
- People Management
- Vendor & Stakeholder Management
- MS-Excel , MS office and PowerPoint
- RCA Preparation
- Jira Software and Tableau public
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Signature: (Sujith Kumar P)
Timeline
Fraud Analyst
Travix Leisure & Travel Pvt. Ltd
2023.04 - Current
Risk Analyst
NOON E-COMMERCE PVT LTD
2022.01 - 2023.04
Senior Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
2020.10 - 2021.12
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS
2019.08 - 2020.10
Bachelor of Computer Applications - Computer Science And Programming
Seshadripuram First Grade College
PUC - Science
Dr.NSAM PU College
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