Pavan v

Dealing with Foreign Escalation Emails

Working as part of a team, prioritizing workloads against queue demands.

•Issuing flight tickets using airline contracts and fares structures.

•Assisting with general administration within the operations department.

•Dealing with all aspects of group bookings and group seat allocations.

•Total quality control and issue of all air tickets schedule, within the Operations department.

•Improving efficiencies and quality control in relation to ticketing..

•Setting-up and monitoring the Auto Ticketing system.

•Operate daily procedures via BSP Link, ticket refunds, reissue & exchange

•Managing the corporate travel for both internal staff and duty travel.

•Establishing and maintaining a good working knowledge of Company internal systems – in particular Amadeus, Sabre, Lufthansa Group SPARK, KLM Group

•Ticketing using the Amadeus and Sabre reservations systems.

•Dealing and handling of all aspects of Reissue, Revalidation, Refund, Rerouting & Recalculation of fares.

•Updating time changes and flight number changes while managing Amadeus daily queues.

• Stayed current on policies, procedures and standards to offer optimal support.
• Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
• Listened to individual complaints with open mind and asked detailed questions to understand issues.

• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Helped customers set up new systems, applications and software.
• Installed and set up applications for clients, including anti-virus software and Microsoft office.